System Administrator II — Physical Security & IT Systems

M.C. Dean; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Professional training programs

Leadership development programs

Tuition reimbursement

Job summary

M.C. Dean is seeking a System Administrator 2 to support Security and Electronic Systems (SES) across federal, local, and commercial customers.

The role focuses on monitoring and maintaining Physical Access Control, CCTV, PSIM, and integrated electronic systems at a single on-site location in a high-growth market. Responsibilities include triage, incident resolution, system performance analysis, and coordination with manufacturers and vendors.

Qualifications

• Requires system administrator experience in triage, problem resolution, and proactive analysis to prevent issues.
• Understanding of Windows patching and vulnerability remediation.
• Basic knowledge of Windows Active Directory hierarchy and implementation.
• Basic knowledge of large-scale networking, VLANs and routing.
• Reliable attendance at customer site during work hours required by customer.
• Ability to work flexible shifts including nights, weekends, holidays and on call as needed.

Responsibilities

• Monitor, maintain and test Physical Access Control, CCTV, PSIM and Integrated Electronic Systems.
• Manage physical security system support to meet service level agreements.
• Analyze physical security system performance and recommend improvements.
• Resolve complex system issues for physical security systems and networks.
• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
• Communicate with customers, manufacturers, vendors, and technical specialists.
• Train system users and other system support personnel.
• Analyze and modify preventive maintenance checklists for system changes.
• Troubleshoot system performance issues and implement corrective actions.
• Perform preventive maintenance actions including system backups, error log reviews, database size and integrity checks.
• Organize and prepare detailed documentation of system performance, including service request records and analysis.
• Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates.
• Perform all duties with minimal direct supervision.

Skills

System administration

Triage / incident response

Windows patching

Active Directory

Networking fundamentals (VLANs,Routing

Flexible shifts

Education

Bachelor's Degree in Information Technology, Risk Management, Cybersecurity

Associate's Degree in Information Technology, Risk Management, Cybersecurity

High School Diploma

Tools

Genetec Access Control System

Genetec Video Management System

Microsoft SQL Server

Job description

M.C. Dean is seeking a System Administrator 2 to support Security and Electronic Systems (SES) across federal, local, and commercial customers.

The role focuses on monitoring and maintaining Physical Access Control, CCTV, PSIM, and integrated electronic systems at a single on-site location in a high-growth market. Responsibilities include triage, incident resolution, system performance analysis, and coordination with manufacturers and vendors.