System Administrator II Infrastructure Operations

Black Eagle Defense; Fort Meade (MD); On-site; USD 160,000 - 215,000; Full time

Job summary

Black Eagle Defense seeks a System Administrator II to help implement, troubleshoot, and maintain IT systems across server, storage, network, and endpoints. The role emphasizes reliability, performance, and secure IT operations.

You will handle Tier 1 and Tier 2 support, assist with dispatch and hardware issues, and work with UNIX and Windows systems to optimize infrastructure for agency missions.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Support day-to-day IT operations across client/server/storage/network/mobile devices.
• Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution.
• Assist with the dispatch system and hardware issues through the resolution process.
• Configure and manage UNIX and Windows operating systems and network components.
• Implement operating system enhancements to improve reliability and performance.

Job description

SALARY RANGE $155,000 - $215,000/year

DUTIES As a successful candidate for the System Administrator II role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems while managing IT system infrastructure and processes related to those systems. You will support day-to-day IT operations, including monitoring and resolving issues across client, server, storage, network, and mobile devices. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution while supporting escalation processes and communicating status updates to agency management and internal customers. You will assist with the dispatch system and hardware issues and remain engaged through the resolution process. You will also configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot system issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance.