System Administrator III Infrastructure Operations

Black Eagle Defense; Fort Meade (MD); On-site; USD 180,000 - 240,000; Full time

Job summary

Black Eagle Defense is seeking a System Administrator III to support the implementation, troubleshooting, and maintenance of IT systems across client, server, storage, network, and mobile devices. You will manage day-to-day operations and resolve issues to keep systems reliable.

The role requires strong experience with UNIX and Windows OS, plus security tooling such as ELK or Tripwire, and the ability to communicate status to management and internal customers.

Qualifications

• Bachelor's degree in a technical discipline with 15 years of System Administrator experience (or 20 years with no degree).
• Experience installing, configuring, maintaining, and troubleshooting IT systems.
• Experience with UNIX and Windows OS, and system security tooling.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution.
• Manage the daily activities of configuration and operation of IT systems.
• Support day-to-day IT operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices.

Skills

IT system administration

Tier 1 Help Desk

Tier 2 Escalation

UNIX & Windows OS

Monitoring & troubleshooting

System capacity planning

SOA knowledge

Troubleshooting complex IT systems

Security tooling awareness

Escalation communication

Education

Bachelor's degree in a technical discipline

Tools

ELK

Tripwire

VMware

Red Hat SELinux

Job description

Job Description

Salary range

$180,000 - $240,000/year

Duties

As a successful candidate for the System Administrator III role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems while managing IT system infrastructure and processes related to those systems. You will support day-to-day IT operations, including monitoring and resolving issues across client, server, storage, network, and mobile devices. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution while supporting escalation processes and communicating status updates to agency management and internal customers. You will assist with the dispatch system and hardware issues and remain engaged through the resolution process. You will also configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot system issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance.

Required skills

• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot issues, maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of a Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

Qualifications

Candidates must possess a Bachelor's degree in a technical discipline from an accredited college or university and fifteen (15) years of experience as a System Administrator on programs and contracts of similar scope, type, and complexity. In lieu of a Bachelor's degree, five (5) additional years of System Administrator experience may be substituted.

Additional Requirements

• Five (5) years of experience installing, configuring, maintaining, troubleshooting, and using system security tools, including container security, virtual machine security, security boundary enforcement, configuration tools, and reporting tools
• Five (5) years of experience with tools such as ELK, Tripwire, VMware, and the RedHat SE Linux security tool suite is strongly preferred