System Administrator II: Enterprise IT & Cloud Support

Independent Software, Inc.

Ellicott City (MD)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation
Generous benefits
Work-life balance

Job summary

Independent Software, Inc. is seeking a System Administrator Level 2 to provide advanced technical support for enterprise networks, desktops, and cloud environments. The successful candidate will troubleshoot complex hardware and software issues and support users globally, while also mentoring junior staff. This role requires a strong understanding of Windows operating systems and cloud infrastructure.

The position offers competitive compensation, generous benefits, and is part of a culture focused on collaboration and innovation.

Qualifications

  • Experience providing enterprise desktop, server, and systems administration support.
  • Strong troubleshooting skills involving hardware, software, networking, and operating systems.
  • Excellent customer service and communication skills.

Responsibilities

  • Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software.
  • Diagnose, investigate, and resolve complex technical issues.
  • Support users across worldwide locations via remote desktop.

Skills

Advanced technical support
Troubleshooting skills
Windows operating systems
Remote desktop technologies
Cloud infrastructure support
Customer service
Technical mentoring
Communication skills

Education

High School Diploma or GED and 15 years experience
Bachelor's degree and 10 years experience

Job description

Independent Software, Inc. is seeking a System Administrator Level 2 to provide advanced technical support for enterprise networks, desktops, and cloud environments. The successful candidate will troubleshoot complex hardware and software issues and support users globally, while also mentoring junior staff. This role requires a strong understanding of Windows operating systems and cloud infrastructure.

The position offers competitive compensation, generous benefits, and is part of a culture focused on collaboration and innovation.

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