System Administrator II

Reflexive Concepts; Fort Meade (MD); On-site; USD 110,000 - 170,000; Full time

Job summary

Reflexive Concepts, LLC is seeking a skilled Linux Systems Administrator to support, troubleshoot and maintain IT systems at Fort Meade. The role covers day-to-day operations, monitoring, and problem resolution for servers, storage, networks, and mobile devices, with Tier 1 and Tier 2 escalation responsibilities.

Applicants should have ten years of SA experience, a technical degree or equivalent substitution, and DoD 8570-M IAT Level 2 compliance.

Qualifications

• Ten (10) years experience as a SA in programs of similar scope and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Must be in compliance with DoD 8570-M, IAT Level 2.
• Active TS/SCI with Full-Scope Polygraph is required.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage day-to-day configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification and resolution.
• Assist users in accessing and using IT systems.
• Monitor and resolve issues across client/server/storage/network devices and mobile devices.
• Provide detailed analysis and feedback to management for escalated tickets.
• Optimize system operations and resource utilization and perform capacity planning.
• Coordinate dispatch and hardware problem resolution as needed.

Skills

Unix/Linux administration

Troubleshooting IT systems

Tier 1/2 support

Incident management

Windows administration

Education

Bachelor’s degree in a technical discipline

Five years SA experience may substitute for degree

Tools

DoD 8570-M IAT Level 2

Job description

Reflexive Concepts is seeking a skilled Linux Systems Administrator to join our team!

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Qualifications:

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Bachelor’s degree in a technical discipline from an accredited college or university is required
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree
• Must be in compliance with certification requirements detailed in DoD 8570-M, IAT Level 2
• Active TS/SCI with Full-Scope Polygraph