System Administrator III

Reflexive Concepts, LLC; Sargents (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Reflexive Concepts, LLC seeks a skilled System Administrator III to join our team in a Colorado contractor site. The role focuses on implementing, troubleshooting and maintaining IT systems across servers, storage and networks, with emphasis on UNIX and Windows environments.

The candidate will handle Tier I and II support, monitor operations, assist users, and provide detailed analysis for escalated tickets. A strong background in Cisco networking and SOA concepts is required.

Qualifications

• 15 years' experience as a SA in programs/contracts of similar scope and complexity.
• Bachelor's degree in a technical discipline; 5 years additional SA experience may substitute for degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage daily activities of configuration and operation of IT systems.
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for servers, storage, network devices, and mobile devices.
• Configure and manage UNIX and Windows operating systems and install/load OS software, troubleshoot, maintain integrity and configure network components.
• Provide support for escalation and communication of status to agency management and internal customers.
• Analyze and resolve complex problems associated with server hardware applications and software integration.
• Support installation and maintenance of Cisco routers and switches in enterprise systems.

Skills

UNIX administration

Windows administration

Troubleshooting

Network device support

SOA concepts

Education

Bachelor's degree in a technical discipline

Tools

Cisco routers & switches

Cisco IOS

UNIX

Windows OS

Job description

Reflexive Concepts is seeking a skilled System Administrator III to join our team!

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware applications and software integration

Qualifications

• Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree

Required

• This position is located in Colorado (contractor site).
• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.