System Administrator I- Weekend Afternoon Shift

FLASH Technology Group; Corridor North (MD); On-site; USD 86,000 - 97,000; Full time

Benefits offered by this job

401(k) with company match

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Identity Theft Protection

Tuition Reimbursement

Paid Time Off

Referral bonuses

Job summary

Flash Technology Group is seeking a System Administrator I/Tier I Help Desk professional. The role requires TS/SCI with polygraph clearance and involves responding to inquiries, logging tickets, and diagnosing hardware, software, and network issues.

You will guide users, escalate complex problems, and mentor junior staff while maintaining professional, empathetic communication. The position offers standard help desk duties, asset management, and knowledge-base contributions to improve

Qualifications

• HS or GED with 10 years of experience or BS with 5 years of experience.
• Must have Customer Service and ServiceNow ticketing experience.
• Must already have an IAT level I certification.
• Must be a US citizen.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Provide step-by-step troubleshooting guidance to users.
• Escalate complex issues to second-level support or specialized teams.
• Mentor less experienced colleagues and trainees when needed.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Maintain inventory of IT assets and document resolutions for leadership review.
• Contribute to knowledge base articles to enable self-service.

Skills

Customer service

ServiceNow

Ticketing experience

Education

HS or GED +10 years experience

BS +5 years experience

Tools

Ticketing systems

Job description

Interviewing for a System Administrator I/Tier I Help Desk!

TS/SCI with POLYGRAPH clearance necessary!

Are you ready to make a meaningful impact with a company that values your technical ambition?

Join us and experience a company where your contributions truly make a difference!

Friday-Monday, 12pm - 10pm

Description:

• Respond to user inquiries via phone email, chat or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve technical issues to hardware, software and network connectivity.
• Provide step by step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, via ticketing systems.
• Provide guidance to less experienced professionals mentoring new hires and trainees when needed.
• Install, configure, and update software on user devices.
• Asist with password resets account lockouts and access issues.
• Support basic printer , scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document and reply provide d updates on ticket status and possible resolutions.
• Actively participate in team environment assisting co-workers when needed.

Requirements:

• HS or GED with 10 years of experience. OR
• BS and 5 years of experience.
• Must have Customer Service and ServiceNow Ticketing experience.
• ++Must already have an IAT level I certification.
• Must be a US citizen.

Salary varies based on Years of experience: $85,500- $96,900. A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

Some of the benefits offered to Flash employees include:

• 401(k) with 6% company match - VESTS IMMEDIATELY
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition Reimbursement
• Paid Time Off
• Referral bonuses
• And more!

At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!

Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.