System Administrator I — TS/SCI Clearance, Help Desk

Flash Technology Group; Fort Meade (FL); On-site; USD 86,000 - 97,000; Full time

Benefits offered by this job

6% 401K MATCH

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Identity Theft Protection

Tuition Reimbursement

Paid Time Off

Referral bonuses

Job summary

Flash Technology Group is seeking a System Administrator I/Tier I Help Desk at Fort Meade, FL. The role supports user inquiries via phone, email, chat or ticketing systems and maintains records of support interactions.

Eligibility requires TS/SCI with POLY, US citizenship, and either a BS with 5 years of experience or HS/GED with 10 years. The position offers competitive benefits and growth opportunities with a values-driven team.

Qualifications

• HS or GED with 10 years of IT experience, or BS with 5 years.
• Must have Customer Service and ServiceNow ticketing experience.
• Must already have an IAT level I certification.
• Must be a US citizen.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using help desk ticketing systems.
• Diagnose and resolve hardware, software and network issues.
• Provide step by step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, via ticketing systems.
• Provide guidance to less experienced professionals mentoring new hires and trainees when needed.
• Install, configure, and update software on user devices.
• Assist with password resets account lockouts and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document and reply provide d updates on ticket status and possible resolutions.
• Actively participate in team environment assisting co-workers when needed.

Skills

Customer service

ServiceNow

Education

IAT level I certification

Job description

Flash Technology Group is seeking a System Administrator I/Tier I Help Desk at Fort Meade, FL. The role supports user inquiries via phone, email, chat or ticketing systems and maintains records of support interactions.

Eligibility requires TS/SCI with POLY, US citizenship, and either a BS with 5 years of experience or HS/GED with 10 years. The position offers competitive benefits and growth opportunities with a values-driven team.