Help Desk Technician: TS/SCI Polygraph Clearance

J&T Business Consulting; Fort Meade (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

J&T Business Consulting seeks a Help Desk Technician at Fort Meade to provide Level 1 IT support for government systems. The role involves handling tickets, user account assistance, and documentation while ensuring security compliance. An active TS/SCI clearance with a current polygraph is required.

This on-site position emphasizes collaboration with cross‑functional teams, timely status reporting, and adherence to DOD 8570 IAT Level 1 standards as part of daily operations.

Qualifications

• 1 year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field.
• 3 years of Help Desk experience with an Associate degree.
• 5 years of Help Desk Experience with a High School Diploma.

Responsibilities

• Utilize work aids to resolve tickets at lowest level of support.
• Receive, triage, and route tickets to Tier 2 Help Desk accordingly.
• Compile and organize data for monthly status reports.
• Develop understanding of process flows to IT systems and create user accounts.
• Create Help Desk tickets and acknowledge receipt to end users.
• Assist users with account creation and access to IT systems.
• Update SOP documents for new system functionality or configuration changes.
• Analyze, log and track issues related to Intelink application.
• Provide trend analysis and metrics for monthly status reports to Government.
• Ensure compliance with security procedures for data handling and participate in process improvement sessions.
• Provide daily written and oral communications and contribute to documentation improvements.

Skills

Help Desk experience

IAT Level 1

Security clearance TS/SCI

Education

Bachelor's degree in Business/Technical/Math

Associate degree

High School Diploma

Job description

J&T Business Consulting seeks a Help Desk Technician at Fort Meade to provide Level 1 IT support for government systems. The role involves handling tickets, user account assistance, and documentation while ensuring security compliance. An active TS/SCI clearance with a current polygraph is required.

This on-site position emphasizes collaboration with cross‑functional teams, timely status reporting, and adherence to DOD 8570 IAT Level 1 standards as part of daily operations.