Help Desk Technician (Current Full Scope Polygraph and Active TS/SCI Clearance Required)

J&T Business Consulting; Fort Meade (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

J&T Business Consulting seeks a Help Desk Technician at Fort Meade to provide Level 1 IT support for government systems. The role involves handling tickets, user account assistance, and documentation while ensuring security compliance. An active TS/SCI clearance with a current polygraph is required.

This on-site position emphasizes collaboration with cross‑functional teams, timely status reporting, and adherence to DOD 8570 IAT Level 1 standards as part of daily operations.

Qualifications

• 1 year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field.
• 3 years of Help Desk experience with an Associate degree.
• 5 years of Help Desk Experience with a High School Diploma.

Responsibilities

• Utilize work aids to resolve tickets at lowest level of support.
• Receive, triage, and route tickets to Tier 2 Help Desk accordingly.
• Compile and organize data for monthly status reports.
• Develop understanding of process flows to IT systems and create user accounts.
• Create Help Desk tickets and acknowledge receipt to end users.
• Assist users with account creation and access to IT systems.
• Update SOP documents for new system functionality or configuration changes.
• Analyze, log and track issues related to Intelink application.
• Provide trend analysis and metrics for monthly status reports to Government.
• Ensure compliance with security procedures for data handling and participate in process improvement sessions.
• Provide daily written and oral communications and contribute to documentation improvements.

Skills

Help Desk experience

IAT Level 1

Security clearance TS/SCI

Education

Bachelor's degree in Business/Technical/Math

Associate degree

High School Diploma

Job description

Help Desk Technician (Current Full Scope Polygraph and Active TS/SCI Clearance Required)

Fort George G Meade, United States | Posted on 08/20/2026

The Level 1 Help Desk Specialist shall possess the following capabilities:

• Utilize work aids to resolve tickets at lowest level of support
  
• Receive, triage, and route tickets to Tier 2 Help Desk accordingly
  
• Compile and organize data for monthly status reports
  
• Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
  
• Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
  
• Assist users with account creation, accessing and using IT systems
  
• Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes
  
• Analyze, log and track issue and problem tickets related to Intelink application
  
• Provide trend analysis and metrics to the Government based on gather data and monthly status reports
  
• Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
  
• Provide daily written and oral communications, make recommendations for improving documentation
  

Required Skills

• One (1) year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field
  
• Three (3) years of Help Desk experience with an Associate degree
  
• Five (5) years of Help Desk Experience with a High School Dipolma.
  
• DOD 8570 Compliance with IAT Level 1 is required
  
• Active TS/SCI security clearance with a current polygraph is required