System Administrator I — Mission-Critical IT Support

Independent Software, Inc.; Maryland; On-site; USD 65,000 - 80,000; Full time

Job summary

Independent Software, Inc. is seeking a System Administrator, Level 1 in Annapolis Junction, MD to support national security missions. This full-time role requires DoD 8570 IAT Level I and active TS SCI with polygraph.

You will provide Tier1 IT support, manage ServiceNow tickets, and troubleshoot hardware, software, and network issues. Join a mission-focused team that values training, certifications, and career development.

Qualifications

• High School Diploma or GED: Ten (10) years of relevant experience.
• Bachelor's Degree: Five (5) years of relevant experience.
• Certifications: DoD 8570 IAT Level I certification required.
• CompTIA A+ CE
• CompTIA Network+ CE
• Active TS SCI with polygraph is required.

Responsibilities

• Respond to user inquiries and technical support requests through phone, email, chat, and ServiceNow.
• Diagnose and resolve hardware, software, network connectivity, printer, and peripheral issues.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Log, track, update, and document support requests in ServiceNow.
• Escalate complex technical issues to appropriate support teams.
• Maintain accurate support records and contribute to knowledge base articles.
• Support IT asset inventory and equipment tracking.
• Provide guidance to less-experienced team members.

Skills

Technical support

Customer service

Communication skills

Problem solving

Documentation skills

Independent work

Education

High School Diploma or GED

Bachelor's Degree

DoD 8570 IAT Level I

CompTIA A+ CE

CompTIA Network+ CE

Tools

ServiceNow

Job description

Independent Software, Inc. is seeking a System Administrator, Level 1 in Annapolis Junction, MD to support national security missions. This full-time role requires DoD 8570 IAT Level I and active TS SCI with polygraph.

You will provide Tier1 IT support, manage ServiceNow tickets, and troubleshoot hardware, software, and network issues. Join a mission-focused team that values training, certifications, and career development.