System Administrator I

General Dynamics Information Technology, Inc.; Corridor North (MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a capable System Administrator to support, troubleshoot, and maintain IT systems across UNIX, Linux, Windows, and related infrastructure.

You will provide Tier 1 and Tier 2 support, manage accounts, and implement security controls in a dynamic, mission-focused environment. The role requires 5+ years of SA experience, 2+ years ITSM, and a ServiceNow Admin certification, with a strong emphasis on reliability and incident resolution.

Qualifications

• Bachelor’s degree in a technical discipline required; four additional SA years may substitute for degree.
• Five (5) years of SA experience in programs of similar scope and complexity.
• Two (2) years of ITSM experience required.
• ServiceNow System Administrator certification required.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for client/server/storage/network devices and mobile devices.
• Configure and manage UNIX, Linux, and Windows operating systems; install and upgrade OS software.
• Manage day-to-day IT system operations, monitoring, and problem resolution.
• Perform account management: create, modify, disable, and remove user accounts.
• Implement and sustain system security controls; perform vulnerability scans.
• Apply IAVA security patches and track patch status in records.

Skills

ITSM

ServiceNow

Unix/Linux

Windows OS

Education

Bachelor’s degree in a technical discipline

Tools

ServiceNow

Job description

Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, implementing operating systems enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Perform periodic vulnerability scans of systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications:

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity
• is required.
• Two (2) years of experience with Service Management (ITSM) is required.
• ServiceNow System Administrator certification is required

GDIT IS YOUR PLACE

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

4 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required