Research Technology Analyst

Acord (association For Cooperative Operations Research And Development); Greensboro (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a System Administrator to support its diverse computing infrastructure. This role involves maintaining desktop systems, Virtual Desktop Infrastructure, and IoT devices, ensuring efficient technology use for faculty, staff, and students. Candidates should have a strong background in technical support across various operating systems and be adept at problem-solving. With a commitment to diversity and inclusion, this position offers a collaborative environment where you can thrive and contribute to innovative solutions that align with the College's mission.

Benefits

Accrued Vacation and Sick Leave

Community Service Leave

Aetna – State Health Benefits

NCFlex – Vision and Dental

12 Paid Holidays

Retirement System (TSERS)

Employee Assistance Program (EAP)

Campus Recreation Center Discount

University Bookstore Discount

Qualifications

• 3 years experience in technical support role (Windows, Linux, MacOS).
• Experience with IoT devices is essential.

Responsibilities

• Maintain computing infrastructure for the College of Engineering.
• Provide technical support for desktop systems and networking infrastructure.

Skills

Technical Support

Windows

Linux

MacOS

IoT Devices

Analytical Skills

Problem-Solving Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Description:

The System Administrator for Engineering Computing plays a crucial role in maintaining the diverse computing infrastructure within the College of Engineering.

This role is responsible for providing technical support for desktop systems, Virtual Desktop Infrastructure ( VDI ), IoT devices, and networking infrastructure.

The System Administrator ensures reliable operation and efficient use of technology by faculty, staff, and students while maintaining documentation. Additionally, the System Administrator will be responsible for installing, testing, coding, debugging, and managing existing applications, servers, and infrastructure, working with stakeholders to implement solutions that support the College's mission.

Primary Function of Organizational Unit:

North Carolina A & T State University ( NCA & TSU ) is a public land grant high research activity university that enrolls approximately 14,000 students. NCA & TSU is committed to dedicated teaching and learning, scholarly and creative research, and effective engagement and public service.

The College of Engineering (COE), with approximately 2,500 students, has 5 Doctoral programs, 8 Masters of Science Degree programs, and EAC ABET accredited undergraduate programs in Architectural, Bio-, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program Computer Science. The College's focus is on cultivating leaders who excel in academics, innovation, and research; where the 5 research cluster areas of the COE are Autonomous Systems, Cybersecurity and Resilience, Energy and Sustainability, Healthcare Applications and Complex Systems and Networks. The College welcomes team members who thrive in an environment that embraces diversity and inclusion within the student body, faculty, and staff. Additional information about the College and the University can be found at www.ncat.edu/coe.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• 3 years experience in technical support role (Windows, Linux and/or MacOS)
  • Experience with IoT devices

Preferred:

• 5 years experience in technical support role (Windows, Linux and/or MacOS) in an academic or commercial environment
• Experience with software development lifecycles and project management
• Strong analytical and problem-solving skills

Special Instructions:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Job Closing Date: 07/06/2025