System Administrator

United Franchise Group; West Palm Beach, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training at headquarters

Travel opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Employee development programs

Job summary

United Franchise Group, headquartered in West Palm Beach, is seeking a Systems Administrator to manage and optimize franchise royalty systems and reporting. You will build dashboards, ensure accurate royalty calculations, and provide actionable insights to improve financial performance and operations.

The role involves configuring royalty structures, solving system issues, and collaborating with IT and vendors to drive automation and accuracy across all brands.

Qualifications

• Bachelor's degree or equivalent from a four-year college or university, or an associate degree with experience.
• Strong MS Office proficiency, especially Excel; BI tools like Power BI.
• Experience with CRM systems and scheduling software; browser proficiency.
• Analytical mindset with business acumen and data-driven thinking.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer and optimize royalty system platforms (SiteZeus, AIM, Antera, FranPos).
• Configure royalty structures, fees, and franchisee profiles.
• Troubleshoot issues; coordinate with IT and vendors.
• Develop dashboards and recurring reports for royalty metrics.
• Analyze franchisee data for trends, risks, and opportunities.
• Ensure accuracy of royalties and reporting; support audits.
• Automate data collection and reporting workflows.
• Document processes and provide system training.

Skills

MS Office

Excel

Power BI

CRM systems

Scheduling software

SiteZeus

AIM

Antera

FranPos

Data analysis

Problem solving

Education

Bachelor's degree or equivalent

Associate’s degree or equivalent

Tools

SiteZeus

AIM

Antera

FranPos

Power BI

Excel

Microsoft Office

Job description

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

At UFG, we're proud to be recognized as the #1 Best Place to Work in South Florida (Large Company Division, 2026), reflecting our people-first culture and commitment to creating an exceptional employee experience.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Job Description

A Systems Administrator will be responsible for managing and optimizing royalty system platforms, ensuring accurate calculation and reporting of franchisee royalties, and delivering actionable insights to support financial performance and operational decision-making. Provides and develops accurate reporting and management tools to all brands in the organization to make better, data-driven decisions.

Responsibilities

• Administer and maintain royalty system platforms (SiteZeus, AIM, Antera, FranPos or similar)
• Configure royalty structures, fee schedules, and franchisee profiles
• Troubleshoot system issues and coordinate with internal IT and external vendors
• Support system updates, enhancements, and testing
• Develop and maintain dashboards and recurring reports (royalty collections, trends, aging, performance metrics or similar)
• Analyze franchisee data to identify trends, risks, and opportunities
• Ensure the accuracy of royalty calculations and reporting
• Investigate and resolve discrepancies in franchisee reporting
• Support audits and compliance initiatives
• Enhance automation of data collection and reporting workflows
• Document system processes and standard operating procedures
• Provide system training and support
• Act as a key liaison between teams and vendors

Qualifications

• Bachelor's degree (B. A., B.B.A., or B.S.) or equivalent from four-year college or university; or associate’s degree (A. A. or A.S.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have strong working knowledge of Microsoft Office Suite, Advanced proficiency in Microsoft Excel, experience with BI tools (Power BI or similar), Internet Explorer or Google Chrome, Customer Relationship Management systems, and scheduling software.
• Analytical mindset with strong business acumen. Systems-thinking approach to problem solving. Ability to manage multiple priorities in a fast-paced environment. Continuous improvement and automation mindset.
• Strong analytical, problem-solving and reconciliation skills. High attention to detail and accuracy.

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid Holidays
• 401(k) plan with company match
• Employee Development Programs
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community