Operations Advisor

United Franchise Group; West Palm Beach, Northern (FL, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Travel opportunities

Health/Dental/Vision insurance

Disability insurance

Paid holidays

401(k) match

Employee development

Team building

Leadership workshops

Philanthropy

Job summary

United Franchise Group, headquartered in West Palm Beach, FL, seeks an Operations Advisor to train and support franchisees in the assigned region while driving profitability and helping launches. You’ll travel 70-80% of the time and ensure alignment with brand standards.

You’ll collaborate with franchisees and the Operations Manager to execute startup programs, provide ongoing operations guidance, and monitor store performance across new openings and existing locations.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or 2–4 years related experience.
• Strong working knowledge of Microsoft Office Suite and scheduling software.
• Experience with POS software and driving needs.
• Valid driver’s license and automobile insurance required.

Responsibilities

• Implement franchise store startup program, including training and marketing assessments.
• Maintain knowledge in operations and training.
• Coordinate with franchise owner pre-opening, scheduling, and paperwork.
• Communicate milestones and potential delays with the Operations Manager.
• Visit stores regularly and support underperforming locations.
• Develop action plans to address deficiencies and ensure brand standards.

Education

Associate degree or equivalent

Tools

Microsoft Office

POS software

Scheduling software

Chrome/IE

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

About the Company:

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

At UFG, we're proud to be recognized as the #1 Best Place to Work in South Florida (Large Company Division, 2026), reflecting our people-first culture and commitment to creating an exceptional employee experience.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

About the Role:

The Great Greek Mediterranean Grill is a fast-growing, fast-casual restaurant concept that brings the bold, vibrant flavors of the Mediterranean to today’s diners. Rooted in authentic, family-inspired recipes, the brand is known for its fresh, made-to-order dishes, including savory gyros, grilled souvlaki, crisp salads, and flavorful spreads—all prepared with high-quality ingredients.

With a focus on exceptional food, warm hospitality, and a modern dining experience, The Great Greek delivers a unique blend of tradition and innovation. Backed by a proven franchise model and growing national presence, the brand continues to expand as demand for fresh, healthy Mediterranean cuisine rises.

The Operations Advisor provides franchisees with industry training and support in assigned region while driving profitability, as well as being part of new store launches.

• Implement franchisee store startup program, including operational training and marketing assessments.


• Maintains a high level of knowledge and skill in all areas of operations and training.


• Contacts franchise owner consistently prior to and after opening. Works with Franchisee regarding pre- opening schedule, training, shift control, scheduling, order & daily/nightly paperwork.


• Communicate with the Operations Manager and other necessary personnel throughout the opening process sharing the status of opening-related milestones, potential delays or other opening-related issues.


• Maintains regular follow-up to restaurants post open and visits stores that are not performing well


• Works with the Operations Manager to develop plan of action to address deficiencies and ensure brand standards are met.


• Visits all stores at a minimum of two (2) times per year.


• Increase operational standards through guidance, training, and improving management skills.


• Trains and reinforces franchisees and store employees comply with franchise model and systems.


• Instructs franchisees and store employees on safe operation and handling of equipment and products.


• Advise on best practices for controllables


• Consults with franchisee to ascertain and define need or area of opportunity, and determine scope of


• investigation required to obtain solution.


• Advises Support Department on issues identified through communication with franchisees.


• Follows up with franchisee on behalf of Support Department.


• Compiles brand compliance data and helps franchisees upgrade their image.


• Assists corporate with planning regional meetings


• Completes, maintains, and processes required paperwork, records and daily reports.


• Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).


• Travels 70-80% in and outside Region.

Qualifications:

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.


• Strong working knowledge of Microsoft Office Suite, Internet Explorer or Google Chrome, and scheduling software. Point-of-sale (POS) software.


• Eligible driver’s license and valid automobile insurance is required


• A credit card with an available credit limit to cover expenses


• Strong background in related industry


• Restaurant Training operations experience and the ability to read a profit and loss


• Must be able to travel an average of 70-80% of the time

Additional Information:

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation


• Comprehensive training to hone your skills at our headquarters


• Travel opportunities


• Medical, Dental, Vision, and Life insurance coverage


• Short- and Long-term disability insurance


• Generous time off and paid Holidays


• 401(k) plan with company match


• Employee Development Programs


• Social gatherings and team building activities


• Leadership workshops for personal development


• Recognition for our top performers


• Philanthropy – a chance to give back to the community