System Administrator

Intellibee; Staunton (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Long-Term Stability

Health Coverage

401(k) Planning

Green Card assistance

Job summary

IntelliBee in Staunton, VA is seeking a Systems Administrator to independently and collaboratively achieve service objectives for the Transportation Operations Center. The role requires 3-5 years of experience, hands-on provisioning of Linux (Red Hat) and Windows servers, and strong customer service skills.

You will maintain system documentation, inventory, and support for end users, while helping enhance cybersecurity, perform threat mitigation, and manage capacity planning through regular

Qualifications

• 3-5 years of experience required in systems administration and IT support.
• Experience responding to Tier 1–3 requests and delivering excellent customer service.
• Experience configuring and deploying Linux (Red Hat) and Windows servers.

Responsibilities

• Respond to Tier 1–3 support requests and provide exceptional customer service.
• Configure and deploy Linux (Red Hat) and Windows servers and desktop equipment.
• Maintain up-to-date documentation and inventory records for systems and assets.
• Monitor server resources and backup processes; troubleshoot issues and restore services.
• Support cybersecurity efforts, threat hunting, and mitigation as part of the team.

Skills

Linux/Windows Server

Customer Service

Help Desk

Cybersecurity

Networking

Education

Microsoft Certification

Tools

Active Directory

VMware

Video Management Systems

Job description

Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

3-5 years of experience required.

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Skill Matrix:

• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers Required 5 Years
• Desktop/Laptop/Server Hardware Required 5 Years
• Experience with Active Directory Administration Required 5 Years
• Virtualization/VMWare Required 5 Years
• Backup and Recovery Required 5 Years
• Help Desk Support Required 5 Years
• Customer Service Required 5 Years
• Cybersecurity Highly desired 2 Years
• Hands-On w/Network Equip Desired 3 Years
• Experience with Video Management Systems Desired 2 Years
• Microsoft Certification/ Related certifications Nice to have
• Audio-Video Support Nice to have

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.