System Administrator

American business solutions inc; Richmond (VA); On-site; USD 70,000 - 105,000; Full time

Job summary

American Business Solutions Inc. seeks an experienced Systems Administrator to support the Transportation Operations Center. The role requires 3–5 years of experience and involves deploying servers, desktops, and networking resources, maintaining security controls, and collaborating across teams to meet service objectives.

The ideal candidate will manage provisioning, monitoring, backups, and incident response, while documenting procedures and contributing to continual improvement efforts.

Qualifications

• 5+ years configuring Linux (RedHat) and Windows servers.
• 5+ years desktop/laptop/server hardware experience.
• 5+ years Active Directory administration.
• 5+ years virtualization/VMware.
• 5+ years backup and recovery.
• 5+ years help desk support.
• 5+ years customer service.
• 2+ years cybersecurity (highly desired).
• 3+ years hands-on networking equipment.
• 2+ years Video Management Systems (VMS).
• Microsoft certifications/related certifications a plus.
• Audio-Video support a plus.

Responsibilities

• Respond to Tier 1–3 support requests.
• Provide exceptional customer service.
• Communicate effectively with teammates and customers of varying technical levels.
• Respond to break/fix requests for end user resources.
• Configure and deploy Linux(REDHAT) and Windows servers.
• Configure and deploy desktop/laptop equipment and peripherals.
• Maintain up-to-date documentation and inventory.
• Monitor system resources and server health.
• Resolve connection issues between users and resources.
• Maintain detailed change history of changes.
• Support cybersecurity controls and defenses.
• Support threat hunting and mitigation.
• Manage time and resources effectively.

Skills

Linux/RedHat

Windows OS

Active Directory

VMware

Backup & Recovery

Help Desk

Customer Service

Cybersecurity

Networking hardware

Video Management Systems

Audio-Video Support

Job description

Engagement Type

Contract

Complete Description

Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
3-5 years of experience required.

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

The System Administrator is responsible for effective provisioning,
installation/configuration, operation, and maintenance of computer hardware and
software and related infrastructure. This individual ensures that system
hardware, operating systems, software systems, and related procedures adhere to
Commonwealth policies, standards, and guidelines. Responsibilities include
systems administration engineering and provisioning, operations and support,
maintenance and research and development to ensure continual innovation.
Install new / rebuild existing servers and configure hardware, peripherals,
services, settings, directories, storage, etc. in accordance with standards and
project/operational requirements. Perform daily system monitoring, verifying
the integrity and availability of all hardware, server resources, systems and
key processes, reviewing system and application logs, and verifying completion
of scheduled jobs such as backups. Perform regular security monitoring to identify
any possible intrusions. Perform daily backup operations and regular file
archival and purge as necessary. Create, change, and delete user accounts per
request. Provide Tier III/other support per request from various
constituencies. Investigate and troubleshoot issues. Diagnose and recover from
hardware or software failures. Coordinate and communicate with impacted
constituencies. Apply OS patches and upgrades on a regular basis, and upgrade
administrative tools and utilities. Configure / add new services as necessary.
Upgrade and configure system software that supports GIS infrastructure
applications or Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures. Perform periodic
performance reporting to support capacity planning. Perform ongoing performance
tuning, hardware upgrades, and resource optimization as required.

Required/Desired Skills

Skill Required/Desired Amount of Experience

• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers Required 5.0 Years
• Desktop/Laptop/Server Hardware Required 5.0 Years
• Experience with Active Directory Administration Required 5.0 Years
• Virtualization/VMWare Required 5.0 Years
• Backup and Recovery Required 5.0 Years
• Help Desk Support Required 5.0 Years
• Customer Service Required 5.0 Years
• Cybersecurity Highly desired 2.0 Years
• Hands-On w/Network Equip Desired 3.0 Years
• Experience with Video Management Systems Desired 2.0 Years
• Microsoft Certification/ Related certifications Nice to have Audio-Video Support Nice to have

Skills :

Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers,Desktop/Laptop/Server Hardware,Experience with Active Directory Administration,Virtualization/VMWare,Backup and Recovery,Help Desk Support,Customer Service,Cybersecurity