System Administrator

Mbi Llc; Staunton (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Mbi Llc is seeking a Systems Administrator to deliver and support Transportation Operations Center infrastructure. You will independently and collaboratively achieve service objectives, handling Tier 1–3 requests and maintaining systems across Linux and Windows servers.

The role requires 3–5 years of hands-on experience, strong customer service, and the ability to document architectures, configurations, and changes. Knowledge of cybersecurity practices and incident response is valued.

Qualifications

• 3–5 years of experience as a Systems Administrator.
• Responds to Tier 1–3 support requests.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Configures and deploys Linux Red Hat and Windows Servers.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.

Responsibilities

• Responds to all break/fix requests for end user resources.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Supports cybersecurity controls and threat hunting efforts.
• Performs OS patches and upgrades on a regular basis.
• Install and configure new services as required.
• Perform daily system monitoring and backups.
• Coordinate with impacted constituencies on changes.

Skills

Linux Red Hat

Windows OS Servers

Active Directory

VMware

Backup and Recovery

Help Desk

Customer Service

Cybersecurity

Network Equipment

Video Management Systems

Education

Microsoft Certification / Related certifications

Job description

Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

3-5 years of experience required.

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.
• The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure.
• This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines.
• Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations and regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies.
• Investigate and troubleshoot issues.
• Diagnose and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers

Required

5

Required

5

Experience with Active Directory Administration

Required

5

Virtualization/VMWare

Required

5

Backup and Recovery

Required

5

Help Desk Support

Required

5

Customer Service

Required

5

Cybersecurity

Highly desired

2

Hands-On w/Network Equip

3

Experience with Video Management Systems

2

Microsoft Certification/ Related certifications

Nice to have

Audio-Video Support

Nice to have