Systems Administrator

MasterApp Labs LLC; Staunton (VA); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC in Staunton, VA is seeking a Systems Administrator (contract) to deliver Tier 1–3 support and help operate the Transportation Operations Center. The role requires 3–5 years of experience with Linux (RedHat) and Windows servers, Active Directory, and strong customer service.

Responsibilities include configuring and deploying servers and end-user hardware, maintaining documentation and inventory, monitoring resources, and assisting with cybersecurity controls, threat hunting,

Qualifications

• Configures and deploys Linux (RedHat) and Windows servers.
• Desktop/Laptop/Server hardware experience.
• Experience with Active Directory Administration.
• Virtualization/VMware experience.
• Backup and Recovery experience.
• Help Desk support experience.
• Customer Service excellence.
• Cybersecurity knowledge (highly desired).
• Hands-on with network equipment.
• Experience with Video Management Systems.

Responsibilities

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests for end user resources.
• Configures and deploys new/replacement Linux/Windows Servers.
• Configures and deploys desktop/laptop hardware and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports threat hunting and mitigation.
• Manages time and resource constraints.

Skills

Linux/Windows Servers

Desktop Hardware

Active Directory

VMware

Backup

Help Desk

Customer Service

Cybersecurity

Networking

Video Management

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title

Systems Administrator

Location

Staunton, VA, (Onsite)

Position Type

Contract

Interview Mode

Both Phone and In Person

Overview

Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

3-5 years of experience required.

Key Responsibilities

• Responds to all levels of support requests from Tier 1 - 3.
• Provides exceptional customer service.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to all break/fix requests associated with end user resources.
• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
• Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
• Maintains up-to-date project and architecture documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors system resources for server/service anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of changes.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

Required/Desired Skills

• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers | Required | 5
• Desktop/Laptop/Server Hardware | Required | 5
• Experience with Active Directory Administration | Required | 5
• Virtualization/VMWare | Required | 5
• Backup and Recovery | Required | 5
• Help Desk Support | Required | 5
• Customer Service | Required | 5
• Cybersecurity | Highly desired | 2
• Hands-On w/Network Equip | Desired | 3
• Experience with Video Management Systems | Desired | 2
• Microsoft Certification/ Related certifications | Nice to have |
• Audio-Video Support | Nice to have |