System Administrator

ECLARO; City of Albany (NY); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

401k Retirement Savings Plan

Commuter Benefits

Medical, Dental & Vision Insurance

Résumé du poste

ECLARO is seeking a Salesforce Administrator to join our Albany, NY team. You will manage user licenses, security, and data quality, while implementing enhancements and configuring Salesforce components to support the Regulatory Affairs and Salesforce Solutions teams.

The role requires 2+ years of Salesforce/force.com experience, Service Cloud familiarity, and experience with Jira. Marketing Cloud or Call Center experience is a plus. On-site with ECLARO benefits eligibility.

Qualifications

• 2+ years' experience administrating Salesforce/force.com products including Service Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience with Marketing Cloud and/or Call Center a plus.
• Experience Managing product updates/releases.
• Understanding of relational databases and data integration tools.
• Experience with Jira a plus.

Responsabilités

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
• User support tickets (no after hours support required).
• Identify and gather requirements from users and stakeholders for small enhancements.
• Salesforce configuration changes, including Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, dashboards and reports.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Monitor user adoption. User training and creating training materials.
• Additional support that contributes to the key outcomes of the Salesforce Solutions team.

Connaissances

Salesforce administration

Communication skills

Analytical skills

Data analysis

Outils

Jira

Salesforce

Marketing Cloud

Call Center

Description du poste

Job Number: 26-01916

Help drive change! ECLARO is looking for a

Albany, NY.

ECLARO’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets (no after hours support required)
• Identify and gather requirements from users and stakeholders for small enhancements.
• Salesforce configuration changes, including (but not limited to): Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, custom settings, dashboards and reports.
• Additional support that contributes to the key outcomes of the Regulatory Affairs team.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Monitor user adoption. User training and creating training materials.
• Additional support that contributes to the key outcomes of the Salesforce Solutions team.

Qualifications:

• Excellent communication and analytical skills to engage with business subject ma er experts to solution business needs and resolve issues.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• 2+ years' experience administrating Salesforce/force.com products including Service Cloud
• Experience with Marke ng Cloud and/or Call Center a plus.
• Experience Managing product on updates/releases.
• Understanding of relational databases and data integra on tools
• Experience with Jira a plus.
• Drive and desire to learn and grow both technical and functional skill sets.
• Ability to priori ze workstreams simultaneously and deliver results for a fast-paced program.
• Excellent organization and ability to analyze requirements and document effectively.
• IT systems that will be used: Jira, Salesforce, Marketing Cloud/Call Center

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.