Salesforce Systems Administrator – Data & Automation

ECLARO; City of Albany (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Benefits

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Salesforce Administrator to join our Albany, NY team. You will manage user licenses, security, and data quality, while implementing enhancements and configuring Salesforce components to support the Regulatory Affairs and Salesforce Solutions teams.

The role requires 2+ years of Salesforce/force.com experience, Service Cloud familiarity, and experience with Jira. Marketing Cloud or Call Center experience is a plus. On-site with ECLARO benefits eligibility.

Qualifications

• 2+ years' experience administrating Salesforce/force.com products including Service Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience with Marketing Cloud and/or Call Center a plus.
• Experience Managing product updates/releases.
• Understanding of relational databases and data integration tools.
• Experience with Jira a plus.

Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
• User support tickets (no after hours support required).
• Identify and gather requirements from users and stakeholders for small enhancements.
• Salesforce configuration changes, including Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, dashboards and reports.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Monitor user adoption. User training and creating training materials.
• Additional support that contributes to the key outcomes of the Salesforce Solutions team.

Skills

Salesforce administration

Communication skills

Analytical skills

Data analysis

Tools

Jira

Salesforce

Marketing Cloud

Call Center

Job description

ECLARO is seeking a Salesforce Administrator to join our Albany, NY team. You will manage user licenses, security, and data quality, while implementing enhancements and configuring Salesforce components to support the Regulatory Affairs and Salesforce Solutions teams.

The role requires 2+ years of Salesforce/force.com experience, Service Cloud familiarity, and experience with Jira. Marketing Cloud or Call Center experience is a plus. On-site with ECLARO benefits eligibility.