TS Operations Associate

BankUnited; Miami, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

BankUnited is seeking a Treasury Solutions Operations Associate to onboard new Treasury Solutions clients and maintain existing relationships. The role works with the management team to ensure daily/weekly service levels are met and reviews daily reports to communicate errors to the Branch Network, Management and clients when necessary.

The ideal candidate will have experience in Treasury Management/Solutions operations and online banking support, with advanced computer skills and a proven

Qualifications

• Experience in Treasury Management/Solutions operations and online banking support.
• Advanced computer skills and a proven track record of providing excellent customer service.

Responsibilities

• Advises Operations Manager of deviations from standard operating procedure and implements corrective action.
• Reviews the business unit's operating procedures, making modifications to streamline processes and minimize expenses.
• Resolves complaints and answers questions from internal customers / business partners regarding services and procedures.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Prepares reports for management.
• Performs quality or risk assessments of existing Treasury Solutions clients.
• Handles branch queries, special requests or assist in problem resolution.

Skills

Customer service

Education

Associate's Degree

Bachelor's Degree

Job description

JOB SUMMARY

This position focuses on the onboarding of new Treasury Solutions clients and the maintenance of existing clients with regards to the full range of Treasury Solutions services. This position works with the management team to make sure that all department service levels are met on a daily / weekly basis. The Treasury Solutions Operations Associate also reviews daily reports and helps to communicate errors to the Branch Network, Management and clients, if necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advises Operations Manager of deviations from standard operating procedure and implements corrective action.
• Reviews the business unit's operating procedures, making modifications to streamline processes and minimize expenses. Advises Manager of discrepancies found with the Bank's policies, procedures or forms as they relate to the business unit. Develops and documents department procedures as needed.
• Resolves complaints and answers questions from internal customers / business partners regarding services and procedures. Handles escalated problems, as needed.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Actively looks for ways to assist staff and internal customers / business partners.
• Prepares reports for management.
• Performs special projects, as assigned by Operations Manager.
• Performs quality or risk assessments of existing Treasury Solutions clients.
• Handles branch queries, special requests or assist in problem resolution.
• Supports TSOs and Analysts as necessary.
• Completes various Treasury Solutions account set ups.
• Completes various Treasury Solutions account maintenance activities.
• Reviews daily reports, communicating errors as necessary.
• Takes corrective action on errors identified on new account reports or during Quality Control Reviews.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

• N/A

QUALIFICATIONS

Education

• Associate's Degree preferred
• Bachelor's Degree preferred

Experience

• Experience in Treasury Management/Solutions operations and online banking support, advanced computer skills and a proven track record of providing excellent customer service required.

Licenses and Certifications

• Knowledge, Skills, and Abilities

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.

BankUnited is an Equal Opportunity Employer.

BankUnited does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.