Switchboard PBX Operator Part Time

Frisbie Memorial Hospital; Rochester (NH); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, vision

Wellbeing support

Paid time off & family leave

401(k) with match

Tuition and certification support

Employee discounts

Job summary

Frisbie Memorial Hospital in Rochester, NH is seeking a Switchboard PBX Operator to support the Information Desk and Telecommunication Office. You will route calls, provide directions, and handle emergency alerts using the Spok Console Suite.

This part-time role requires a High School diploma and ideally 1 year of hospital switchboard experience, with emphasis on patient privacy and professional, welcoming service.

Qualifications

• High School Diploma or GED required.
• 1 year hospital switchboard/communications experience preferred.

Responsibilities

• Provide information and directions to patients, visitors and staff.
• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Greet, direct and assist visitors at the Information Desk.
• Maintain confidentiality of all PHI and hospital information.
• Coordinate with Admissions, Security, Valet, and Patient Transport Services.
• Use Spok Console Suite to provide information and directions.
• Monitor and respond to department and hospital-wide communications.
• Assist staff, physicians, and patients with outgoing calls.

Skills

Switchboard operations

Customer service

Emergency response awareness

Confidentiality PHI

Education

High School Diploma or GED

Tools

Spok Console Suite

Job description

Do you have the career opportunities as a(an) Switchboard PBX Operator you want with your current employer? We have an exciting opportunity for you to join Frisbie Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Schedule:

16 hours per week, rotating weekends and holidays

Job Summary And Qualifications

The Switchboard PBX Operator staffs the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

What will you do in this role:

• Provide information and directions to patients, visitors, and staff.
• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in both the lobby and telecommunication office.
• Ensure confidentiality of all employee, physician, and patient information.
• Greet, direct, and assist visitors and patients at the Information Desk.
• Operate Spok Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Work with Admissions, Security, Valet Service, and Patient Transport Services.
• Maintain the lobby area, ensuring cleanliness and availability of PPE.
• Contact Environmental Services and Facilities for maintenance issues.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.
• Utilize the public address system for emergency notifications and routine announcements.
• Assist staff, physicians, and patients in placing outgoing calls.
• Maintain awareness of changes to off-shift and on-call staff and physicians.
• Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
• Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal report between shifts from colleagues.
• Participate in assigned role in disaster drills and other emergency situations.
• Properly dispose of all PHI at the end of each shift.
• Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard

What qualifications you will need:

• High School Graduate / GED required
• 1 year hospital switchboard/communications experience preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Discover a career with purpose at Frisbie Memorial Hospital

Located in Rochester, NH, our 112-bed hospital proudly serves the Greater Seacoast region and Southern Maine, delivering high-quality, patient-centered care. As part of HCA Healthcare—one of the nation’s leading healthcare systems—you’ll be connected to a strong network of four hospitals, three freestanding emergency rooms, and over 70 care sites across New Hampshire.

With nearly 5,000 colleagues, including 1,500 nurses and 1,000 affiliated physicians, We offer a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your impact is real. HCA Healthcare’s New Hampshire hospitals also include Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Parkland Medical Center in Derry, and freestanding emergency rooms in Seabrook, Dover, and Plaistow. Join us and be part of a team that’s improving lives across the region—every day.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.