Switchboard Operator - Supplemental/PRN

Mayo Foundation for Medical Education and Research; Austin (MN); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Minnesota is seeking a part-time Switchboard Operator to greet callers and provide information in line with hospital policies. You will support internal and external communications in a 24-hour, high-demand setting.

Requirements include a high school diploma, at least 2 years of customer service experience, keyboarding and clear English communication; prior switchboard or telephone operator work is preferred. Training is provided and weekend/holiday coverage may be needed.

Qualifications

• High School Diploma/GED required.
• Applicant must have 2 years of customer service experience.
• Computer keyboarding and general telephone knowledge required.
• Must display competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently.

Responsibilities

• Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization.
• Provides direction and information internally and externally.
• Follows all general and emergency procedures accurately and in a timely manner including making phone calls, overhead announcements, pages, and other electronic notifications.
• Operators perform other related tasks and projects as directed; the Communication Center is operational 24 hours a day and shifts readiness is required.

Skills

Customer service

Spoken communication

Attention to detail

Teamwork

Independent work

Education

High School Diploma/GED

Tools

Telephone system

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.

Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Qualifications

High School Diploma/GED required. Applicant must have 2 years of customer service experience.

Computer keyboarding, and general telephone knowledge is required. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.

Preferred: Vocational training in office curriculum. Must maintain regular and acceptable attendance. May be required to work weekends or overtime. One year as a telephone operator or similar role, preferred. The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language.

Exemption Status

Nonexempt

Compensation Detail

Compensation range is $20.00 - $26.44 / hour

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

Supplemental/PRN

Schedule Details

Shifts are between the hours of: 6:30am - 3:00pm, 2:30pm - 11:00pm, or 10:45pm - 6:45am. Training is 6-8 weeks and candidates must be able to train at least 40 hours/pay period There is a monthly and yearly hour requirement (96 hours/year) to fulfill

Weekend Schedule

1 weekend/month and 1 holiday/year, as needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.