Switchboard Operator Full Time Flex Job ID: 1714046

North Shore Medical Center; Miami (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

North Shore Medical Center in Miami is seeking a full-time switchboard operator to provide day-to-night coverage, relay calls, and manage paging systems.

You will enter directory information, handle emergencies, and support staff with courteous, efficient communication. A high school diploma and 1–3 years of switchboard experience are required; background and drug screenings are mandatory.

This role offers benefits for full-time staff and negotiable hourly pay based on experience.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Receives and relays incoming and outgoing telephone calls for the facility.
• Operates the switchboard and paging systems, and enters directory information.
• Handles emergency announcements and informs appropriate personnel.
• Take messages and deliver to proper place quickly.
• Understand and implement emergency procedures including codes, drills, and alarms.

Skills

Switchboard operation

Telephone handling

Emergency procedures

Education

High School Diploma or equivalent

Job description

We are North Shore Medical Center

Full Time position- Flex position. This position will be a combination of day and night.

Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

What We Offer

• Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.


• Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance (bonuses only apply for Full Time).


• Comprehensive Employee Benefits: Full-Time employees are eligible for various plans for medical, dental, and vision insurance.

Position Summary

Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Enters facility directory information into the computer database. Makes general emergency announcements over the facility's PA system. Handles the facility paging system and the beeper system.

To operate the switchboard in a kind and courteous way & in a timely manner.

Take messages and deliver to proper place as quickly as possible

Understand all emergency procedures including codes, Fire drills, Disaster Drill, Bomb Threats & Infant Abduction Drills.

Must be able to retain composure in stressful situations

To handle all in-coming & out going calls in a timely Manner.

Know how to use the flash system & how to put out pages and digital and voice messages on Pagers

Know all emergency Procedures & who to call.

Know where to look for information

Help at whatever task is assigned to you at the board.

Take orders from your Supervisor and report to her any information for which she is responsible.

Education/Experience

High School Diploma or equivalent

Minimum 1-3 Year's Switchboard Operation Experience Required

Must be able to pass Background and Drug Test screenings.