Switchboard Operator

NY_SJHSYR10 St. Joseph's Hospital Health Center; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Trinity Health is seeking a Switchboard Operator (Full Time, Day Shift) to provide telephone and information services and manage switchboard operations. The role includes directing calls, paging services, and supporting hospital communications to achieve organizational goals.

The position requires a high school diploma or equivalent; prior switchboard experience is helpful but not required, with strong communication and customer service skills being essential.

Qualifications

• High school diploma or equivalent.
• Previous switchboard experience is desirable but not required.
• Demonstrates crisis intervention skills and strong communication abilities.

Responsibilities

• Operate the switchboard and direct all incoming and internal calls, and paging services as needed.
• Provide telephone and general information services to staff, patients, visitors, and vendors.
• Perform other duties as assigned to assist the division and hospital goals.

Skills

Excellent communication

Customer service

Crisis intervention

Education

High school diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift Description: FT Days

Position Title: Switchboard Operator -Full Time Days

Position Summary

Provides telephone and general information services. Operate the switchboard, directing all incoming calls and internal calls as well as paging services as required. Performs other duties as assigned to assist in achieving overall division and hospital goals.

Education, Training, Experience, Certification and Licensure

High school graduate or equivalent. Previous experience operating switchboards highly desirable, but not required. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills or Other Requirements

Demonstrated competency in the operation of the hospitals communication system. Crisis control intervention skills. Excellent communication and customer service skills.

Work Environment and Hazards

Office setting. Exposure Class II.

Physical Demands

Sedentary work: prolonged sitting.

Work Contact Group

All services, medical staff, patients, visitors, contractors and vendors.

Supervised By

Coordinator of Services or Manager

Pay Range

$18.50 - $23.40 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment Rooted in our Mission and Core Values

We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.