Switchboard Operator

St. Joseph's Health; City of Syracuse (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a full-time Switchboard Operator for Day Shift. You will provide telephone and general information services, operate the switchboard to direct all incoming and internal calls, and paging as required.

Qualifications include a high school diploma or equivalent; prior switchboard experience is desirable but not required. Excellent communication and customer service skills are essential, with demonstrated competency in operating the hospital's

Qualifications

• High school diploma or equivalent.
• Previous switchboard experience desirable but not required.
• Orientation and continuing education; updates to knowledge and skills related to hospital communication systems.

Responsibilities

• Provide telephone and general information services.
• Operate the switchboard; direct all incoming and internal calls and paging as required.
• Perform other duties to assist in achieving hospital goals.

Skills

Communication skills

Customer service

Crisis intervention

Switchboard operation

Education

High school diploma or equivalent

Job description

Employment Type

Full time

Shift

Day Shift

Description

FT Days

POSITION TITLE: Switchboard Operator -Full Time Days

Position Summary

Provides telephone and general information services. Operate the switchboard, directing all incoming calls and internal calls as well as paging services as required. Performs other duties as assigned to assist in achieving overall division and hospital goals.

Education, Training, Experience, Certification And Licensure

High school graduate or equivalent. Previous experience operating switchboards highly desirable, but not required.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills Or Other Requirements

Demonstrated competency in the operation of the hospitals communication system. Crisis control intervention skills. Excellent communication and customer service skills.

Work Environment And Hazards

Office setting. Exposure Class II.

Physical Demands

Sedentary work: prolonged sitting.

Work Contact Group

All services, medical staff, patients, visitors, contractors and vendors.

Supervised By

Coordinator of Services or Manager

Pay Range

$18.50 - $23.40

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.