Switchboard Associate/Phone Operator

Lensa; Deerfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Switchboard Operator for The Millennium Group in Deerfield, IL. This role includes managing incoming calls and supporting office procedures, important for providing exceptional customer service and communication within the team. If you have strong interpersonal skills and are passionate about contributing to a dynamic work environment, apply now for this full-time opportunity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Qualifications

• 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; team and service oriented.
• Ability to remain calm under pressure.

Responsibilities

• Handle and direct incoming calls within the office.
• Provide support to front counter associate during downtime.
• Track incoming calls and provide monthly volumes to manager.

Skills

Verbal Communication

Customer Service

Problem Solving

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, The Millennium Group, is seeking professionals in Deerfield, IL. Apply via Lensa today!

Riverwoods, IL, USA | Hourly | 20.00 per hour 20.00 | Full Time

| Eligible for Medical Insurance, Dental Insurance, Vision Insurance, 401k and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for handling and properly addressing all incoming calls

Responsibilities

• Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for handling and properly addressing all incoming calls.
• Operate telephone and routes calls to the appropriate person or location within the office.
• Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers.
• Answering incoming calls and directing those calls to the proper parties. Calls must be answered in three rings or less.
• Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
• Answering e-mails and communicating with Teams with others.
• Track all incoming calls and provide monthly volumes to manager.
• Update call script, contact list, and other procedures as information changes.
• Providing support and back up to front counter associate with shipments during downtime.
• Covering Lunch Break and last hour at the front counter.
• Cross training in mail room and other functions.
• Completing other tasks as may be assigned by the Manager.
  
  

Qualifications

• HS Diploma.
• Experience as a receptionist in a corporate environment desired.
• 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Telephone Operator jobs in Deerfield, IL.

Telecommunication Customer Support Specialist

Core Crew (Front Desk & Sales) - Buffalo Grove, IL

Document Services Operator (Wednesday–Friday: 9:00 a.m.–7:00 p.m. ET, Saturday: 10:00 a.m.–7:00 p.m. ET; California based candidates: Tuesday–Saturday, 10:30 a.m.–7:00 p.m. ET)(All US Offices)

Chicago, IL $77,000.00-$109,000.00 3 days ago

Elk Grove Village, IL $18.24-$24.68 3 hours ago

Elk Grove Village, IL $18.24-$24.68 3 hours ago

Part-Time Receptionist / Customer Care Assistant

Lake Zurich, IL $16.00-$20.00 22 hours ago

Safety and Security Administrative Assistant

Automotive Biller/ License and Title Clerk

Receptionist / Switchboard Operator - Afternoon/Evenings

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.