Nutrition Menu Representative (Casual Call, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Bozeman Health is seeking a Nutrition Menu Representative to help patients choose menu items that fit their diet orders and to assist with patient tray assembly for accuracy and diet compliance.

The role supports the diet information flow between patients, nursing staff and the Nutrition Services team, and may involve documentation and coordination with clinical dietitians and other disciplines. It also covers tray pass, dishwashing and general team duties.

Qualifications

• High school diploma or equivalent required.
• Preferred: 1 year hospital food service experience.
• Employees must complete required education, trainings and certifications as per Bozeman Health policies.

Responsibilities

• Assists patients with menu selections based on diet order.
• Assembles patient trays ensuring accuracy and diet compliance.
• Liaises between patient, nursing staff and Nutrition Services team.
• Documents dietary information and communicates with clinical staff as needed.
• Participates in tray pass, dishwashing, cleaning and other team duties.

Skills

Customer service

Food service experience

Education

High School Diploma or Equivalent

Job description

The Nutrition Menu Representative functions as a patient ambassador assisting patients in selecting correct menu items based on their diet order and participating in patient tray assembly to ensure accuracy. In addition to ensuring diet compliance, the Nutrition Menu Representative acts as the liaison between the patient, nursing, and Nutrition Services team. This position also serves as a clinical representative gathering and monitoring patient dietary information and proving documentation to clinical dietitians, speech pathology, nursing, and other disciplines as needed. This position also assists with patient tray pass, dishwashing, cleaning, and other team duties as needed. The Nutrition Menu Representative is primarily responsible for enhancing patient experience through strong customer service skills.

Required

Minimum Qualifications:

• High School Diploma or Equivalent

Preferred

• One (1) year prior work experience in a similar hospital food service role

Essential Job Functions

In addition to the essential functions of the job listed below, employees must maintain timely completion of all required education, trainings, and certifications as assigned and in accordance with Bozeman Health policies, department-specific requirements, applicable certification program and registry requirements, and other applicable regulatory requirements.

Development

• Participates in team meetings and process improvement activities.
• Meets all competency assessment performance criteria within two (2) months of hire.

Food Preparation and Patient Experience

• Visits patients to discuss their food preferences and completes daily menus in compliance with diet order.
• Prepares and serves drinks and foods according to patient specifications including therapeutic diet orders, patient safety modifications, and proper patient identification.
• Records patients 'Intakes' including nutrient-specific intakes accurately per established procedures.
• Communicates patient food request, changes, and production volume to clinical disciplines, production staff, and Nutrition Services team as appropriate.
• Organizes and completes daily diet office duties including but not limited to preparing meal tickets, verifying menus and diet modifications comply with diet order, and answering phones.
• Maintains and produces patient production volume projections and records department statistics

Stock Management

• Fills and delivers floor stock to all areas as assigned.
• Participates in stocking and organizing food and