Switchboard Associate

Prime Inc.; Springfield (MO); On-site; USD 30,000 - 36,000; Full time

Job summary

Prime Inc. in Missouri is seeking a Switchboard Associate to provide excellent customer service by answering incoming calls and routing them quickly and accurately.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced office environment. Candidates should be comfortable with high call volumes, capable of typing 50 WPM, and proficient in Excel and Outlook.

Qualifications

• Four year college degree in a business related field or at least one year in a customer service environment preferred.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with Excel, Outlook and internet.
• Must be able to work a 4 on 4 off schedule from 7am-7pm.
• Team-player work ethic.
• Basic knowledge of trucking/transportation industry preferred.

Responsibilities

• Answer incoming phone calls and route to the correct party within four seconds.
• Handle a large volume of phone calls per day.
• Take messages or send emails pertaining to calls when routing is not possible.
• Work in a high pressure, fast paced environment while remaining calm and productive.
• Position is similar to a receptionist.
• Practice Company Core Values.
• Perform related work as required.

Skills

Communication skills

Multitasking

Typing 50 WPM

Office software

Internet proficiency

Education

Bachelor's degree in business or related field

Tools

Excel

Outlook

Internet

Job description

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.
Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.
Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Switchboard associates are responsible for providing excellent customer service to incoming callers by performing the following duties:

• Answer incoming phone calls and route to the correct party within four seconds.
• Candidate should be comfortable with taking a large volume of phone calls per day.
• This candidate may need to take a message or send an email pertaining to a phone call that cannot be routed at that time.
• The applicant must be able to work in a high pressure, fast paced environment while remaining calm and productive.
• This position would be similar to a receptionist position.
• Practice Company Core Values.
• Perform related work as required.

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of trucking/transportation industry preferred, but not required. Prior customer service experience preferred.

Abilities

Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly. Ability to multitask in dynamic, fast-paced, team oriented environment. Good computer and keyboarding skills with the ability to accurately type at 50 WPM. Proficient in Excel, Outlook, and the general Internet. Require flexible schedule with the ability to work a 4 on 4 off schedule from 7am-7pm. Must have a team-player work ethic.

Experience, Education, And Training

Four year college degree in a business related field or at least one year in a customer service environment preferred, but not required.

Physical Requirements

Must be able to sit for a large portion of the day. Also needs to be able to multitask, talk on the telephone for extended periods of time and type efficiently.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Surroundings can be noisy at times.

Licensing/Certification

None required.