Switch Maintenance Technician

Stran Technologies; Carlsbad (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Stran Technologies is seeking a Switch Maintenance Technician to support the U.S. Navy's telecommunications infrastructure in Yokosuka, Japan. This full-time role involves maintaining and troubleshooting telephone switching systems, ensuring reliable communication across multiple Navy sites. Candidates must possess relevant certifications and experience, along with an active Secret Security Clearance.

Benefits

Competitive salary based on experience

Housing reimbursement based upon DSSR rate

Corporate credit card for work-related expenses

Annual round-trip flight to/from U.S. mainland

Health benefits, matching 401K, PTO, Life Insurance

Qualifications

• 3–5 years of hands-on experience with Nortel, Avaya, or GenBand systems.
• Comprehensive understanding of digital/analog switching systems.
• Active U.S. Secret Security Clearance required.

Responsibilities

• Provide 24/7/365 sustainment and emergency technical support.
• Perform moves, adds, changes (MACs), trunk monitoring, and fault isolation.
• Install and manage OEM patches, firmware, and software updates.

Skills

Troubleshooting

Technical Support

Telephony Infrastructure

Education

CompTIA Security+ CE certification

IAT Level II certification

Job description

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Hiring Now: Switch Maintenance Technician – Yokosuka, Japan!!!

Join our team supporting the U.S. Navy's telecommunications infrastructure in beautiful Yokosuka, Japan! We're hiring a Switch Maintenance Technician to maintain and troubleshoot Nortel/Avaya/GenBand telephone switching systems across NAVCOMTELSTA Far East.

Key Details

• Full-time, onsite (Monday–Friday, 0800–1645 JST).
• Support 13+ regional sites and mission-critical systems.
• Active Secret Clearance required.

Position Summary

This position is critical to ensuring reliable communication through continuous system maintenance, troubleshooting, and upgrades across multiple regional Navy sites.

Key Responsibilities

• Provide 24/7/365 sustainment and emergency technical support for all Navy-owned Nortel, Avaya, and GenBand telephone switches and associated voicemail systems.
• Perform moves, adds, changes (MACs), trunk monitoring, system status reviews, emergency fault isolation, and resolution.
• Install and manage OEM patches, firmware, and software updates as required.
• Serve as site lead for troubleshooting, hands-on training, and coordination with Navy staff and vendors.
• Administer and coordinate repair/replacement services for mission-critical switch components and electronic subassemblies.
• Support and maintain systems including: MSL-100, CM6, CM8, CM10, M1, RCC2, AS5300, 11C, Switch Expert, and RLCM.
• Maintain weekly and monthly reports and ensure adherence to cybersecurity policies and IA controls.
• Travel to regional support sites for emergency maintenance.
• Interface with local and regional government leads for daily coordination and direction.

Required Qualifications:

• CompTIA Security+ CE certification or equivalent IAT Level II certification per [SECNAV M-5239.2] and [DoD 8140] Cybersecurity Workforce requirements.
• 3–5 years of hands-on experience performing maintenance, troubleshooting, and upgrades on Nortel, Avaya, or GenBand digital telephone switching systems.
• Comprehensive understanding of telephony infrastructure, including:
• Digital/analog switching systems.
• Trunking and voice signal routing.
• System software management and patching.
• Hardware replacement and diagnostics.
• Digital voice services and voicemail platforms
• Active U.S. Secret Security Clearance required. Successful candidates must be a U.S. Citizen and will be subject to successfully obtain, complete, and maintain a favorable Tier 3 (NACLC & ANACI) Government Secret Security Clearance and to include a favorable Tier 1 (formerly known as a National Agency Check Inquiries (NACI) background check which includes a successful completion of a Base Access Registration Pass and associative suitability.
• Successful candidates will be required to maintain a valid driver's license.
• Successful candidates will be subject to complete and maintain a successful completion of drug screen and MVR check.

Desired Qualifications:

• Prior work on military or government communications systems.
• Familiarity with remote site coordination, emergency support operations, and Navy communication standards.

Compensation & Benefits:

• Competitive salary based on experience.
• Housing reimbursement based upon DSSR rate.
• Corporate credit card for work-related expenses.
• Annual round-trip flight to/from U.S. mainland (details based on final offer).
• Health benefits, matching 401K, Holiday, PTO, Life Insurance, LTD offered through Allegiance.

Additional Information

Allegiance is a Disabled Veteran Owned Enterprise and an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law.