Senior Service Technician

TriMark USA; Irvine (CA); Remote; USD 60,000 - 75,000; Full time

Job summary

TriMark USA is seeking a Senior Service Technician to manage and service controlled environment rooms across Southern California. This full-time role requires extensive experience in refrigeration, technical support, and customer interaction to ensure optimal operational standards. Benefits include medical, dental, tuition reimbursement, and more, embodying TriMark's commitment to excellence and employee satisfaction.

Benefits

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Qualifications

• At least 5 years of recent experience with refrigeration theory, installation, and service.
• Universal Refrigerant Handling certification.
• Understanding of refrigeration equipment, electrical circuitry, and controls.

Responsibilities

• Responsible for service activities for controlled environment rooms.
• Provide technical support to users and field service personnel.
• Inspect food service equipment and perform necessary repairs.

Skills

Analytical skills

Technical support

Customer service

Communication

Troubleshooting

Education

High school diploma or GED

Job description

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TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program
  
  

TriMark is GROWING its Service Team!

Position Summary

• The Senior Service Technician reports to the Senior Divisional Director
• Located in Los Angeles, CA, Irvine, CA, San Diego, CA or Southern CA based
• Full-Time
• Remote - traveling around the southern CA area + some other domestic travel
  
  

This individual is responsible for service activities for controlled environment rooms (CERs), which typically have temperature, humidity, ventilation, and lighting control. Provides on-site service for older CERs. Starts up and commissions new rooms. Gives feedback on design and installation activities from a service perspective. Assists with planning, design, purchase, scheduling, and installation of mechanical systems when needed.

Essential Functions & Responsibilities

• Equipment Service:
• Repair and service TriMark RW Smith CERs
• Provide technical support to users and field service personnel.
• Track all service and maintenance events, prepare service reports, and initiate billing.
• Assist with installation of controls, refrigeration systems and other mechanical equipment.
• Coordinate piping runs according to BIM and site inspection.
• Inspect work in progress to ensure that workmanship conforms to specifications and good working practices.
• Understand and modify PLC logic for specified environment rooms, including refrigeration, humidification/dehumidification, lighting, sensors, and alarms.
• Resolve punch list issues.
• Start up and commission CERs.
• Train end users on the use and care of their CERs.
• Propose and implement changes to the CER service business to generate more revenue and profit.
• Repair and Maintenance:
• Inspect food service equipment for the purpose of ensuring safety
• Identify necessary repairs and provides ongoing preventative maintenance
• Inventory Management:
• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Maintain and take periodic inventory of parts, materials and components as directed.
• Communication:
• Provide timely and detailed service reports via assigned tablet.
• Reach out to Senior Service Techs for troubleshooting or assistance periodically.
• Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction:
• Provide professional service and customer support during service calls and installations.
• Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance:
• Operate vehicles in a safe manner.
• Use appropriate personal protective equipment (PPE).
• Documentation:
• Read and interpret equipment manuals for required maintenance and service.
• Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities:
• Inform management regarding intermediate procedures and/or status of work orders.
• Help in other jobs as needed.
• Perform other related duties as required and assigned.
  

Competencies

• Strong analytical skills required, including a thorough understanding of refrigeration equipment, electrical circuitry, controls, and trouble shooting.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of team members, customers, and subject matter experts.
• Experience training end users.
• Ability to read blueprints and electrical schematics.
• Knowledge of basic computer skills, including Word, Excel, and PDF readers.
• Programming of controllers such as PLCs preferred.
  
  

Qualifications & Experience

• High school diploma or GED.
• At least 5 years of recent experience with refrigeration theory, installation, and service.
• Universal Refrigerant Handling certification.
• Experience with mechanical and electrical control logic. This skill must include proficiency with digital and analog I/O, loop control, AC and DC power, temperature and humidity control.
• Construction site experience.
• Experience designing and installing controlled environment chambers or walk-in coolers is preferred.
• Valid vehicle insurance and driver license throughout course of employment.
• Ability to successfully pass a background check post offer acceptance.
  
  

Physical Requirements

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.
  
  

#PMIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in T ri M ark USA .com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact [email protected]

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale

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