Switch Maintenance Technician

Allegiance Supply Inc; Carlsbad (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Allegiance Supply Inc is seeking a Switch Maintenance Technician to support U.S. Navy's telecommunications infrastructure in Yokosuka, Japan. The role involves maintaining Nortel, Avaya, and GenBand systems, ensuring reliable communication and providing technical support across multiple Navy sites. Candidates must hold a CompTIA Security+ certification and have experience with telephone switching systems.

Benefits

Competitive salary based on experience

Housing reimbursement

Corporate credit card for expenses

Health benefits and matching 401K

Qualifications

• 3-5 years of hands-on experience with Nortel, Avaya, or GenBand.
• Active U.S. Secret Security Clearance required.
• Ability to perform maintenance and troubleshooting on digital telephone switching systems.

Responsibilities

• Provide 24/7 technical support for Navy-owned telephone switches.
• Perform system maintenance and upgrades.
• Coordinate with Navy staff and vendors for troubleshooting and training.

Skills

Telephony infrastructure understanding

Troubleshooting skills

Communication

Education

CompTIA Security+ CE certification

Job description

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Hiring Now: Switch Maintenance Technician – Yokosuka, Japan!!!

Join our team supporting the U.S. Navy's telecommunications infrastructure in beautiful Yokosuka, Japan! We're hiring a Switch Maintenance Technician to maintain and troubleshoot Nortel/Avaya/GenBand telephone switching systems across NAVCOMTELSTA Far East.

Key Details

• Full-time, onsite (Monday–Friday, 0800–1645 JST).
• Support 13+ regional sites and mission-critical systems.
• Active Secret Clearance required.
  
  

Position Summary

This position is critical to ensuring reliable communication through continuous system maintenance, troubleshooting, and upgrades across multiple regional Navy sites.

Key Responsibilities

• Provide 24/7/365 sustainment and emergency technical support for all Navy-owned Nortel, Avaya, and GenBand telephone switches and associated voicemail systems.
• Perform moves, adds, changes (MACs), trunk monitoring, system status reviews, emergency fault isolation, and resolution.
• Install and manage OEM patches, firmware, and software updates as required.
• Serve as site lead for troubleshooting, hands-on training, and coordination with Navy staff and vendors.
• Administer and coordinate repair/replacement services for mission-critical switch components and electronic subassemblies.
• Support and maintain systems including: MSL-100, CM6, CM8, CM10, M1, RCC2, AS5300, 11C, Switch Expert, and RLCM.
• Maintain weekly and monthly reports and ensure adherence to cybersecurity policies and IA controls.
• Travel to regional support sites for emergency maintenance.
• Interface with local and regional government leads for daily coordination and direction.
  
  

Required Qualifications:

• CompTIA Security+ CE certification or equivalent IAT Level II certification per [SECNAV M-5239.2] and [DoD 8140] Cybersecurity Workforce requirements.
• 3–5 years of hands-on experience performing maintenance, troubleshooting, and upgrades on Nortel, Avaya, or GenBand digital telephone switching systems.
• Comprehensive understanding of telephony infrastructure, including:
• Digital/analog switching systems.
• Trunking and voice signal routing.
• System software management and patching.
• Hardware replacement and diagnostics.
• Digital voice services and voicemail platforms
• Active U.S. Secret Security Clearance required. Successful candidates must be a U.S. Citizen and will be subject to successfully obtain, complete, and maintain a favorable Tier 3 (NACLC & ANACI) Government Secret Security Clearance and to include a favorable Tier 1 (formerly known as a National Agency Check Inquiries (NACI) background check which includes a successful completion of a Base Access Registration Pass and associative suitability.
• Successful candidates will be required to maintain a valid driver's license.
• Successful candidates will be subject to complete and maintain a successful completion of drug screen and MVR check.

Desired Qualifications:

• Prior work on military or government communications systems.
• Familiarity with remote site coordination, emergency support operations, and Navy communication standards.
  
  

Compensation & Benefits:

• Competitive salary based on experience.
• Housing reimbursement based upon DSSR rate.
• Corporate credit card for work-related expenses.
• Annual round-trip flight to/from U.S. mainland (details based on final offer).
• Health benefits, matching 401K, Holiday, PTO, Life Insurance, LTD offered through Allegiance.
  
  

Additional Information

Allegiance is a Disabled Veteran Owned Enterprise and an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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