Swipe N Dine Program Support Specialist

Episcopal Retirement Services; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous PTO

Health Savings Account

Short-Term and Long-Term Disability

403B

Discounted Meals

Internal Promotions

PayActiv

Tickets at Work

Life Insurance

Tuition Reimbursement

Employee Referral Program

Job summary

Episcopal Retirement Services is seeking a Swipe N Dine Program Support Specialist in Cincinnati, OH. The role leads and supports the Meals on Wheels Swipe ‘N’ Dine dining and outreach program, coordinating events, partnerships, and participant enrollment.

The position emphasizes community partnerships, event planning, and strong administrative support within a fast-paced setting, with opportunities to collaborate across departments and with volunteers.

Qualifications

• Minimum of two years’ experience in program/event planning, coordination, and execution.
• Experience serving older adults preferred.
• Able and willing to work flexible hours including evenings and weekends as needed.
• Strong computer skills with high proficiency in Microsoft Office including Excel, Word, and Outlook.
• Good understanding of office equipment functions (copier, printers, fax, etc.).
• Excellent organizational and problem-solving skills with strong attention to detail and time management.

Responsibilities

• Plans and organizes Swipe ‘N’ Dine events in partnership with the Meals on Wheels Program Coordinator and Program Director, including partner/venue identification, menu planning, and food ordering and delivery.
• Leads the execution and breakdown of events to ensure smooth on-site operations including registration, set up, and clean up.
• Identifies, recruits, and onboarding new restaurant partners and community dining venues to expand capacity.
• Identifies underserved communities and recommends new dining sites or partnerships.
• Assists prospective participants with enrollment, eligibility screening, and program orientation.
• Provides excellent customer service by responding to calls and emails regarding event inquiries in a timely manner.
• Manages inquiries, logs messages, and directs inquiries to the appropriate team members.
• Develops and maintains positive relationships with restaurants and community partners.
• Participates in outreach events and networking to promote engagement and awareness of the programs.
• Supports Meals on Wheels team and operations; handles registration forms and related tasks.
• Attends COA meetings and supports special projects and grants preparation.

Skills

Event planning

Customer service

Time management

Team collaboration

Attention to detail

Communication skills

Tools

Microsoft Office

Copier/Printer/Fax

Job description

ERS Careers Search

Position: Swipe N Dine Program Support Specialist

Location: Cincinnati, OH

Job Id: 3417 # of Openings: 1

Swipe N Dine Program Support Specialist

Are you looking for a great culture and an opportunity to grow with an organization? Episcopal Retirement Services has been votes one of Cincinnati's TOP EMPLOYERS for 17 years running and we are hiring passionate professionals. To learn more about ERS and our award-winning culture: https://blog.episcopalretirement.com/17-years-twp When you love what you do, it shows!

Episcopal Retirement Services has an award-winning culture and a robust mix of available benefits and perks that may include:

• Medical, Dental, and Vision Insurance Plans
• Generous PTO
• Health Savings Account
• Short-Term and Long-Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• PayActiv
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program

Position Purpose: The purpose of this position is to lead and support Meals on Wheels’ Swipe ‘N’ Dine community dining and outreach program. This position is responsible for planning community events and meals while ensuring smooth administrative and catering support. Additionally, this position is responsible for partnering with various community partners and volunteers on an ongoing basis.

Minimum Qualifications:

• Minimum of two years’ experience program/event planning, coordination, and execution.
• Experience serving older adults preferred.
• Able and willing to work flexible hours including evenings and weekends as needed.
• Strong computer skills required with high proficiency in Microsoft Office required including Excel, Word, and Outlook.
• Good understanding of office equipment functions (i.e., copier, printers, fax, etc.)
• Excellent organizational and problem-solving skills with strong attention to detail and time management.

• Adaptable and willing to work independently with flexibility and integrity, as well as effectively and harmoniously with team members, clients, family members, volunteers, government agencies/personnel, and the general public in a fast-paced work environment.
• Functions independently with flexibility and integrity, as well as effectively and harmoniously with team members, clients, family members, volunteers, government agencies/personnel, and the general public in a fast-paced work environment.
• Able to read, write, and understand the English language and speak the language in an understandable manner.
• Possess sight/hearing sense or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Able to maintain regular attendance; work will be performed at the office and participating program site locations.
• Moves equipment and supplies weighing up to 25 lbs on a regular basis and up to 50 lbs occasionally.
• Must maintain an active drivers’ license in good standing.
• Must be fully up to date with required vaccinations.

As a Swipe N Dine Program Specialist you can expect to:

• Plans and organizes Swipe ‘N’ Dine events in partnership with the Meals on Wheels’ Program Coordinator and Program Director including the identification of partners/venues, menu planning, and ordering and delivery of food.
• Leads the execution and breakdown of Swipe ‘N’ Dine community events to ensure smooth on-site operations including registration, set up, and clean up.
• Identify, recruit, and onboard new restaurant partners and community dining venues to expand program capacity and accessibility.
• Identify underserved communities and recommend new dining sites or partnership opportunities based on community needs.
• Assist prospective participants with enrollment, eligibility screening, and program orientation.
• Provides excellent customer service by responding to phone calls and emails regarding event and program inquiries in a timely manner.
• Answers incoming phone calls, logs messages, returns calls as needed, and directs inquiries to the appropriate team members as needed.
• Develops and maintains positive, collaborative relationships with participating restaurants and community partners.
• Participates in community outreach events and networking opportunities to promote engagement and raise awareness of the programs.
• Serves as a team player committed to taking on various roles and responsibilities such as collecting, maintaining, and organizing client registration forms, as well as supporting the Meals on Wheels team and operation as needed.
• Fulfills other duties as deemed necessary and appropriate.
• Attends COA meetings, including outreach and educational meetings.
• Supports Meals on Wheels Director and program with special projects and operational needs.
• Assists in the preparation of materials for grants, requests for proposals (RFPs), contracts, and ongoing Council on Aging (COA) audit preparation throughout the year and as needed.

Episcopal Retirement Services is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.