Senior Meal Service & Delivery Specialist

CW Resources, Inc.; Thomaston (CT); On-site; Full time

Job description

Responsibilities

• Ensure meal service runs smoothly, efficiently, and on schedule.
• Assist with serving meals, ensuring dietary needs and portion guidelines are followed.
• Maintain a clean, safe, and welcoming dining environment for all guests.
• Greet seniors warmly, answer questions, and address concerns with professionalism.
• Monitor guest feedback and help resolve issues to improve the dining experience.
• Support volunteers by guiding them on food safety, customer service, and task expectations.
• Promote a positive team environment by modeling excellent service, teamwork, and food-handling practices.
• Manage reservations and pre-ordered meals, ensuring accuracy and timely preparation.
• Check food temperatures, sanitation, practices, and service standards to meet health regulations.
• Assist with inventory, track food supplies, and notify leadership when orders are needed.
• Drive the company Meals on Wheels vehicle to deliver meals to elderly clients as needed.
• Load, organize, and transport meals safely while maintaining temperature and sanitation standards.
• Deliver meals with courtesy, patience, and respect, providing friendly wellness checks during each visit.
• Follow assigned routes and maintain accurate delivery logs.
• Report any concerns about client well‑being to the appropriate supervisor.

Qualifications

• Minimum of 1 to 2 years of experience in food service, senior services, or community meal programs.
• Minimum of 1 to 2 years of experience working in a senior center, cafeteria, community kitchen, dining hall, or similar food service environment.
• Basic knowledge of food safety and sanitation practices.
• Basic record-keeping and documentation skills.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• Experience delivering meals, groceries, or food products to homes or community locations.
• Familiarity with Meals on Wheels operations or senior center environments.
• Strong customer service skills and a compassionate, patient demeanor.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs, schedules, or delivery routes.

Physical & Environmental Demands

• Ability to stand, walk, bend, and move throughout the kitchen and dining areas for extended periods.
• Ability to lift, carry, push, and pull food containers, meal carriers, and supplies weighing up to 40 lbs.
• Frequent reaching, grasping, and handling of food items, trays, and equipment.
• Ability to safely enter and exit a vehicle multiple times during delivery routes.
• Ability to work in varying temperatures, including warm kitchen environments and outdoor weather conditions during deliveries.
• Ability to work in fast-paced meal service periods with frequent interruptions or shifting priorities.
• Exposure to cleaning chemicals, hot surfaces, and standard kitchen equipment.
• Ability to interact respectfully and patiently with seniors, including those who may have mobility, cognitive, or communication challenges.
• Ability to maintain focus, safety awareness, and professionalism while driving a company vehicle.
• Reasonable accommodations can be provided.

Benefits

• Employer Sponsored Benefits Includes:
  • Insurance – Medical, Dental, Vision.
  • Telemedicine.
  • Retirement Plan & Match Options.
  • Disability Plans.
  • Life Insurance – Accidental Death & Dismemberment and Group Term Life.
  • Paid Holidays & Vacation.
  • Sick & Personal Time.
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life.

Equal Opportunity and EEO Statement

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.