Swim School Enrollment & Operations Lead

goldfish-swim-school-oakdale; Oakdale (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Goldfish Swim School Oakdale is seeking an Assistant General Manager - Sales to support the General Manager in running a welcoming, enrollment-driven swim school. You will connect with families by phone and in person, ensure daily operations run smoothly, and coach the Front Desk team to excel in sales and customer service growth.

You will drive enrollment, manage lead follow-ups, and oversee events and partnerships, while stepping in as Manager on Duty to maintain the high Goldfish standard

Qualifications

• 1–2 years in a customer service, sales, or team support role.
• Must obtain Lifeguard Certification through Goldfish Swim School, if not already.
• Must be available for evening and weekend shifts.

Responsibilities

• Greet members and families warmly at arrival and departure.
• Keep the facility clean, organized, and ready for customers.
• Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
• Own daily enrollment goals — calling, texting, and following up on leads, and coach Front Desk to same standard.
• Track lead pipeline, conversion rates, and enrollment trends — provide insights to GM.
• Coach Front Desk staff through side-by-side support and regular evaluations.
• Plan monthly community events and build local partnerships.
• Serve as Manager on Duty during shifts, ensuring all areas run to Goldfish standard.

Skills

Customer service

Sales

Team support

Communication

Job description

Goldfish Swim School Oakdale is seeking an Assistant General Manager - Sales to support the General Manager in running a welcoming, enrollment-driven swim school. You will connect with families by phone and in person, ensure daily operations run smoothly, and coach the Front Desk team to excel in sales and customer service growth.

You will drive enrollment, manage lead follow-ups, and oversee events and partnerships, while stepping in as Manager on Duty to maintain the high Goldfish standard