Swim School Assistant Manager

Big Blue Swim School; Willistown Township (PA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Healthcare

Job summary

Big Blue Swim School seeks a Swim School Assistant Manager to oversee daily operations, mentor Swim Associates, and deliver outstanding experiences for swimmers and families.

You will supervise a team, lead shifts, onboard new instructors, and drive training focused on safety, teaching, and customer engagement.

Qualifications

• Experience leading teams in a fast-paced environment.
• Commitment to delivering high-quality customer service.
• Knowledge of swim safety and basic pool operations preferred.

Responsibilities

• Greet and engage with parents, updating on swimmer progress.
• Train front desk staff on promotions and enrollments.
• Supervise 10-20 Swim Associates and oversee daily shifts.
• Conduct monthly coaching and onboarding for instructors.
• Lead bi-weekly training on safety, teaching, and engagement.
• Maintain a clean, safe pool environment and ensure certifications.

Skills

Strong Leadership

Customer Focus

Great Communicator

Problem Solver

Swim Safety Knowledge

Job description

Join Our Team at Big Blue Swim School!

Are you a natural leader with a passion for coaching, customer service, and making a difference in children's lives? Big Blue Swim School is looking for a Swim School Assistant Manager to oversee daily operations, mentor our Swim Associates, and ensure an outstanding experience for our swimmers and their families. We have a growing portfolio with plenty of upward opportunities.

Why Big Blue?

Make an Impact: Help children build confidence and essential life skills.

Growth Opportunities: Be part of a growing company with room to advance.

Positive Work Environment: Join a fun, energetic, and supportive team.

Great Benefits: Competitive pay, paid training, healthcare, dental and more!

What You'll Do

Customer Service & Engagement

• Greet and engage with parents and customers, providing updates on swimmer progress.
• Ensure a high level of customer service and maintain strong relationships with families.
• Train front desk staff on promotions and best practices to convert trial lessons into weekly enrollments.

Team Leadership & Training

• Supervise, mentor, and support a team of 10-20 Swim Associates.
• Lead daily shifts, ensuring smooth transitions and proper class coverage.
• Conduct monthly 1-on-1 coaching sessions with Swim Associates.
• Onboard and train new instructors, ensuring they meet Big Blue Swim School standards.
• Facilitate bi-weekly team training to reinforce safety protocols, teaching techniques, and customer engagement strategies.

Facility & Pool Operations

• Maintain a clean, safe, and welcoming environment for swimmers and families.
• Oversee water quality, pump room operations, and overall pool maintenance.
• Ensure all staff follow safety procedures and hold required certifications.

What We’re Looking For

• Strong Leadership Skills - Experience managing teams in a fast-paced environment.
• Customer-Focused - Passion for delivering top-notch service.
• Great Communicator - Ability to connect with parents, staff, and students.
• Problem-Solver - Quick thinking and ability to handle challenges.
• Swim & Safety Knowledge (Preferred) - Previous swim instruction or lifeguard experience is a plus, but not required.

Work Environment

Work around a warm water pool environment.

Exposure to wet conditions and pool chemicals.

Moderate noise level from excited swimmers and families.

Some light lifting may be required.

Salary: $20 - $22 per hour