SWIFT Payments Analyst: Investigations & Reconciliations

Volto Consulting; Milford (OH); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Volto Consulting in Milford, OH, is seeking a detail-oriented Payment Processor / Payment Investigations Analyst to join our Payments Operations team. You will handle SWIFT payment inquiries, investigations, and reconciliations while coordinating with internal groups and external banks.

The role requires strong analytical skills, excellent communication, and the ability to manage multiple cases to meet service levels and regulatory requirements.

Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.

Responsabilités

• Investigate and resolve SWIFT payment inquiries (MT103, MT202, MT110, MT199, MT299) and other payment-related communications.
• Perform end-to-end payment investigations to identify root causes and ensure timely resolution of client and banking queries.
• Communicate with correspondent and external banks through SWIFT messaging platforms and client systems.
• Follow up with financial institutions regarding payment confirmations, fund recalls, beneficiary details, and transaction resolutions.
• Coordinate with internal operational teams, treasury, settlements, compliance, and customer service groups to expedite query resolution.
• Review and reconcile Nostro accounts, ensuring outstanding debit and credit entries are investigated and cleared within established service levels.
• Monitor payment queues and investigation cases to meet productivity, quality, and turnaround time targets.
• Maintain compliance with internal controls, operational procedures, risk frameworks, and regulatory requirements.
• Provide professional support to clients through phone, email, and other communication channels.
• Prepare operational reports, MIS reports, and client-facing metrics.
• Identify process improvement opportunities to enhance efficiency, reduce risk, and improve service delivery.
• Document investigations clearly and maintain accurate records for audit and compliance purposes.
• Participate in ongoing training and process enhancement initiatives.

Connaissances

Attention to detail

Analytical thinking

Communication skills

Multitasking

English proficiency

Formation

Associate degree in Finance or related field

Outils

SWIFT messaging

Excel

Outlook

Description du poste

Volto Consulting in Milford, OH, is seeking a detail-oriented Payment Processor / Payment Investigations Analyst to join our Payments Operations team. You will handle SWIFT payment inquiries, investigations, and reconciliations while coordinating with internal groups and external banks.

The role requires strong analytical skills, excellent communication, and the ability to manage multiple cases to meet service levels and regulatory requirements.