SW - COMMUNITY RESPONSE COORDINATOR

New York City Department of Transportation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The New York City Department of Transportation is seeking a Community Coordinator to join the Sidewalk Program. The role focuses on responding to sidewalk and curb complaints and leading outreach efforts through public events and campaigns.

You will coordinate with Borough offices, serve as a central liaison for the Sidewalk Program, and develop content for outreach materials and the program website. Residency requirements apply for New York City and surrounding areas.

Qualifications

• Bachelor's degree plus two years of related community work experience.
• High school diploma or equivalent plus six years of related community work experience.
• Equivalent combination of education and experience may be accepted.

Responsibilities

• Respond to sidewalk, curb, and pedestrian ramp complaints and inspect related areas.
• Lead community outreach efforts for the Sidewalk Program and prepare for public events.
• Coordinate with DOT Borough Commissioner Offices and serve as liaison between Sidewalk Program and the public.
• Create and update outreach content, campaigns, and website materials; review mailing content to homeowners.

Skills

Community outreach

Public speaking

Education

Bachelor's degree + 2 years community work

High school diploma + 6 years community work

Equivalent education/experience

Job description

The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

The Sidewalk Program is a complaint driven unit which is responsible for responding to broken sidewalk, curb and pedestrian ramp complaints along with inspecting sidewalk where defects may exist and issuing violations where warranted. The Sidewalk Program oversees an annual budget of $46 million allocated for the construction of sidewalk adjacent to city-owned properties and 1, 2, and 3 family homes.

The Community Coordinator will serve within the Community Response team and will be responsible for responding to sidewalk, curb and pedestrian ramp complaints. The Community Coordinator will also lead Community Outreach for the Sidewalk Program. This includes preparing for public events such as DOT Summer Streets, Community Board meetings, among others. This role will require direct coordination with DOT Borough Commissioner Offices and will serve as a central liaison between Sidewalk Program and the public. The Community Coordinator will oversee outreach efforts, including the creation of new campaigns for community engagement, creating/updating content for the Sidewalk Program's website and reviewing all mailing content to homeowners as needed. Other responsibilities will include liaising with other agencies and outside entities as needed. Sidewalk Program will also plan outreach in neighborhoods and commercial areas to educate property owners about the life cycle and maintenance of the sidewalk.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.