Program Coordinator

New York City Department of Transportation; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

New York City Department of Transportation seeks a Program Coordinator to support the Secure Bike Program rollout citywide, coordinating field investigations, installations, and data management. You will create maps using ArcGIS and prepare presentations for leadership, while liaising with internal divisions and community partners to facilitate SBP activations.

The role requires strong organizational, analytical, and communication skills, with the ability to conduct fieldwork year-round on

Qualifications

• Master's degree in transportation engineering, mathematics, urban planning, architecture, or related fields.
• Or a bachelor’s degree in engineering with 1 year of related experience performing technical work on roadway and traffic studies.
• Or a bachelor’s degree with two years of related experience as described in option 2.
• Or an associate degree with four years of related experience.
• Or a four-year high school diploma with six years of related experience.

Responsibilities

• Support the deployment and operation of the Secure Bike Program citywide.
• Identify technically viable SBP locations through field investigations and site evaluations.
• Review installation plans for accuracy and compliance with requirements.
• Maintain and manage databases to ensure data accuracy and integrity.
• Develop data collection protocols and assist with performance reporting.
• Oversee pre-installation notifications and post-installation inspections.
• Create maps with ArcGIS and produce presentations for leadership and stakeholders.
• Liaise with internal divisions, sister agencies, and community partners to facilitate installations.
• Assist outreach efforts and respond to inquiries related to SBP, plus general planning tasks.

Skills

Design experience

Engineering background

Planning experience

MS Office

ArcGIS

CAD

Adobe Illustrator

Education

Master's degree in transportation engineering or related field

Bachelor's degree in engineering

Tools

ArcGIS

CAD

AutoCAD

Job description

*** To be considered for this position candidate must be serving permanently in the title of Transportation Specialist, or be reachable on the open competitive civil service list for Exam No. 3027. ***

Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division's responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists.

The Office of Livable Streets (OLS) is tasked with prioritizing strategic planning, community engagement, research, policy, design, implementation, and long‑term management. Their goal is to create streets that are livable, supporting safety, accessibility, inclusion, resiliency, active modes, community cohesion, and economic vitality citywide. Additionally, they aim to enhance New York City's pedestrian, bicycle, and micromobility networks, providing comfortable, connected, green, and reliable transportation options across the five boroughs. They place special emphasis on Priority Investment Areas, mode shift, and reimagining streets. The office also develops innovative new programs, design typologies, project delivery, and analysis tools to meet the demands of a rapidly changing population with evolving needs and technologies.

The Cycling & Micromobility Unit is responsible for the nation's largest network of on‑street bicycle facilities (1,200+ lane‑miles), enhancing street safety for all users, and increasing bike ridership in the five boroughs. The team's focus is the innovative redesign of city streets to expand and improve the bike network, with emphasis on improving connectivity between neighborhoods, increasing access to safe bicycle infrastructure across the city, and creating a more equitable transportation network that serves all New Yorkers.

The Cycling & Micromobility unit seeks to hire a Program Coordinator to support the launch and implementation of the Secure Bike Program (SBP). Over the next five years, NYC DOT will install 500 secure bike parking facilities, creating thousands of safe, convenient bicycle parking spaces across New York City. This initiative will make cycling more accessible and practical by supporting ownership of a wide range of bicycles, including cargo bikes, adaptive bikes, and UL‑certified e‑bikes. Under the supervision of the Senior Program Manager, the Program Coordinator will play a key role in the deployment and operation of SBP facilities citywide. The candidate will identify technically viable locations for SBP installation through field investigations and site evaluations and review installation plans to ensure accuracy and compliance with project requirements. The candidate will maintain and manage accurate databases to ensure data accuracy and integrity, develop data collection protocols, assist with performance reporting, and oversee pre‑installation notifications and post‑installation inspections and reporting. The candidate will create maps using ArcGIS and produce presentations and outreach materials using Adobe Creative Suite and Microsoft PowerPoint for senior leadership, stakeholders, and the public. The candidate will liaise with internal divisions, sister agencies, and community stakeholders to facilitate installations and activations. The candidate will support public education and engagement efforts related to program goals and facility types, including presentations to community members and promotion at outreach events. The candidate will also respond to inquiries and support communication efforts related to SBP. The candidate will perform additional planning, analysis, and operational tasks related to the implementation and ongoing management of the Secure Bike Program, as needed.

We are looking for a detail‑oriented, proactive, and collaborative professional with strong organizational, analytical, and communication skills. The candidate should be comfortable working both independently and as part of a team and demonstrate a willingness to conduct fieldwork year‑round while traveling by bicycle, on foot, or via public transit.

The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Preferred Skills

Professional experience in design, engineering, or planning or a related field. Demonstrate interest in cycling and New York City's built environment. Proficiency in MS Word, Excel and PowerPoint and experience with mapping software (ArcGIS), Computer-Aided Design (CAD), and Adobe Illustrator is strongly desired.

Additional Information

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Work Location: 55 Water Street, New York, NY 10041

Hours/Shift: 35 hrs. per week / 9am-5pm

TRANSPORTATION SPECIALIST - 22316

Minimum Qualifications

• 1. A master's degree in transportation engineering, mathematics, urban planning, architecture, landscape architecture, urban studies, or related physical and social science fields; or
• 2. A baccalaureate degree in engineering from an accredited college and one year of full‑time satisfactory experience performing technical work on roadway transportation and traffic studies and area‑wide traffic programs; or
• 3. A baccalaureate degree from an accredited college and two years of full‑time satisfactory experience as described in "2" above; or
• 4. An associate degree or completion of 60 semester credits from an accredited college and four years of full‑time satisfactory experience as described in "2" above; or
• 5. A four‑year high school diploma or its educational equivalent and six years of full‑time satisfactory experience as described in "2" above.

SPECIAL NOTE:

In addition to meeting the minimum Qualification Requirements above:

To be assigned to Assignment Level II, the candidate must have an additional year of experience as described in the "Qualification Requirements" listed under "2" above.

To be assigned to Assignment Level III, the candidate must have an additional two years of experience as described in the "Qualification Requirements" listed under "2" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.