SVP of Operations / COO

Bandit; New York (NY); On-site; USD 225,000 - 300,000; Full time

Benefits offered by this job

Competitive base salary + equity

Comprehensive health, dental, and view

Flexible PTO

In-office role at Greenpoint, Brooklyn

Job summary

Bandit is seeking a visionary Chief Operating Officer to drive operational excellence across our global supply chain, omni-channel operations, and customer experiences. This in-office role based in Greenpoint, Brooklyn partners with the CEO to scale international retail and wholesale growth while preserving brand integrity.

You will lead sourcing, manufacturing, logistics, and distributors, optimize margins, and build a high-performing team in a fast-growing, equity-forward environment that

Qualifications

• 15+ years of senior leadership in operations, supply chain, or logistics within premium apparel or consumer brands.
• Proven experience scaling omni-channel operations globally.
• Strong negotiation with factories and suppliers.
• Track record managing margins and profitability.
• Leadership and people development skills.

Responsibilities

• Design and implement scalable global supply chain strategy for international growth.
• Lead apparel sourcing, production, logistics, and fulfillment from factory to customer.
• Build and scale global omni-channel operating model across channels.
• Partner with CEO on international retail and wholesale expansion.
• Drive margin expansion and manage budgets.

Skills

Executive leadership

Global supply chain

Sourcing & manufacturing

Omni-channel operations

Budget management

Job description

Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to \"Evolve Running\" guides everything we do, always putting the needs of the global running community first. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high bar for disruptive excellence across product, experiences and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love.

As we continue our rapid growth and global expansion, we are seeking a visionary Chief Operating Officer (COO) to drive operational excellence, enhance customer experiences, and support our ambitious growth plans.

Requirements

Global Supply Chain & Logistics

• Design and implement a scalable global supply chain strategy to support international growth
• Lead and optimize apparel sourcing, production, logistics, and fulfillment from factory through customer delivery
• Operationalize and continuously improve international distributor relationships, ensuring scalable systems, accountability, and performance
• Expand and optimize Bandit's international 3PL fulfillment footprint to improve speed, cost efficiency, and customer experience
• Select and manage global logistics, fulfillment, and distribution partners to ensure efficiency, resiliency, and cost-effectiveness

Global Omni-Channel Operations

• Build and scale a true global omni-channel operating model spanning owned retail, wholesale, international distributors, DTC eCommerce, pop-ups, and large-scale events
• Develop scalable back-end systems and processes supporting inventory visibility, order orchestration, and operational excellence across every channel

Customer Service Operations

• Develop and lead customer service strategies to enhance customer satisfaction and retention
• Implement tools and processes for efficient issue resolution and proactive customer engagement

Retail & Wholesale Expansion

• Partner with the CEO to drive strategy and execution for international retail and wholesale growth
• Build and maintain relationships with global retail partners to ensure mutual success

Margin Expansion & Financial Performance

• Lead long-term gross margin expansion through sourcing optimization, operational efficiency, factory negotiations, and disciplined cost management
• Drive world-class on-time delivery performance while improving profitability across the supply chain
• Monitor and manage operational budgets to ensure alignment with annual financial plans

Leadership & Collaboration

• Build and lead a high-performing team across key operational functions
• Recruit, retain, mentor, and develop world-class talent while fostering a culture of accountability, innovation, and collaboration
• Collaborate with cross-functional leaders across Product, Marketing, Finance, and Retail to align operational strategies with business objectives
• Balance near-term execution with long-term capability building to support sustained global growth

What We're Looking For:

• 15+ years of senior leadership experience in operations, supply chain, sourcing, or logistics within premium apparel or consumer brands
• Demonstrated success building and leading complex apparel sourcing, production, and supply chain systems
• Deep experience negotiating commercial terms with factories and suppliers to enable efficient scaling and margin expansion
• Proven track record of scaling global operations for an omni-channel retail brand, including international wholesale and distributor expansion
• Extensive existing relationships with high-quality technical performance apparel factory partners across multiple regions

Benefits

• This is a full-time, in-office role based in our Greenpoint, Brooklyn headquarters
• Competitive base salary + equity
• Comprehensive health, dental, and vision benefits and flexible PTO
• Rocket-ship level momentum with a career-defining opportunity at-hand

At Bandit, we're building an incredible culture rooted in our three core values - Trust, Empathy, & Excellence. We believe that in order to build the best team, our baseline is an environment where everyone can bring their full & authentic selves to the table. We are committed to fair hiring practices where we hire team members for their potential & advocate for diversity, equity, & inclusion. We do not discriminate based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

Salary Range: $225,000 - $300,000 + equity