SVP, Head of Operations

Omnicom Media; New York (NY); On-site; USD 150,000 - 250,000; Full time

Job summary

Omnicom Media is seeking a Head of Operations for Optimum Sports to translate strategic priorities into scalable execution across the organization.

This role blends operational leadership, commercial rigor, and executive enablement to unlock revenue, improve efficiency, and enable growth across the talent base and client portfolio.

Qualifications

• 12+ years of global and US integrated media experience delivering omnichannel results.
• Ability to connect dots across workstreams and motivate teams to deliver.
• Excellent written and verbal communication, presentation, and analytical skills.
• Experience scaling operations and workflows in a large network.

Responsibilities

• Organizational Operations & Workforce Planning across teams and offices.
• Develop AI-integrated platforms to optimize resource allocation.
• Coordinate OS leadership with Finance, HR, and Talent Acquisition.
• Maintain visibility into roles, progress, and organizational needs.
• Oversee scope development, pricing frameworks, and SOW management.
• Create AI tools to improve SOW creation and process efficiency.
• Align staffing with new business and growth opportunities.
• Support leadership with planning, reporting, and prioritization.

Skills

Leadership

Cross-functional

Omnichannel strategy

Negotiations

Operations management

Analytical skills

Communication

Global network experience

Job description

Agency

Omnicom Media

Job Function

Media

Job Subfunction

Media Planning and Buying

Job Description

Role Summary
The Head of Operations will serve as the central operating backbone of Optimum Sports, responsible for translating strategic priorities into scalable execution across the organization.
Blending operational leadership, commercial rigor, and executive enablement, this role ensures OS continues to operate as a unified, efficient, and growth-oriented business. This role’s mandate is to unlock incremental revenue, strengthen commercial response efficiency, and enable scalable growth across the organization and its talent base

Core Responsibilities

Organizational Operations & Workforce Planning
Build and maintain a holistic FTE and staffing chart across all teams and offices (Sports Marketing, Investment, PMG, Experiential, Research)
Develop AI-integrated operations platforms to optimize resource allocation and utilization
Identify capacity gaps and growth opportunities with a constant ‘ear to the ground’ on new business, organic growth opportunities, scope shifts, etc.
Serve as the central point of coordination across OS leadership, Finance, HR, and Talent Acquisition
Maintain visibility into open roles, hiring progress, and organizational needs, ensuring accountability across stakeholders
Aggregate and structure staffing, promotion, and compensation recommendations
Support career progression, raise eligibility and internal mobility across OS

Commercial Operations
Oversee scope development, staffing models, and pricing frameworks working with leadership and biz dev for pitches, projects and new scopes
Standardize templates, deliverables, and fee structures across disciplines
Maintain a centralized SOW database and AI-enabled scope library
Create AI agents/tools that optimize and improve process for new SOW creation
Ensure all scopes are accurate, efficient, and commercially sound
Partner with Finance to track and optimize revenue, margin, and cost efficiency across scopes and accounts

Growth Enablement
Align staffing and capabilities to new business and organic growth pipeline
Enable cross-functional scoping across capabilities
Ensure operational readiness for priority pitches and growth/upsell opportunities based on business impact, resource availability and strategic value
Develop and execute business transition framework for new client onboarding
Partner with business development on key marketing, PR and events initiatives

Executive Enablement
Support leadership with planning, reporting, and prioritization
Drive cross-functional alignment and accountability
Track execution across key initiatives and strategic priorities
Maintain office seating charts, in-office attendance assignments, etc.

The ideal candidate should have 12+ years of global and US integrated media experience in role(s) that involved delivering an omnichannel perspective and results. This person is curious, collaborative, poised, flexible, organized, a natural at diplomacy, and can adopt different communication styles in different situations across levels, functions, and borders. Previous experience managing a broad portfolio of brands, both large and small is helpful.

Strong experience managing workflow and product across a large global network

Cross functional perspective – knows how to “connect the dots” across workstreams and motivate team to deliver promised results

Strong knowledge of omnichannel strategy, negotiations, and operations

Extensive knowledge of the media and marketing landscape, demonstrating a depth in both brand and performance-based marketing across all channels

Adaptability to adjust approach to incorporate new and evolving information as it becomes available – not fixated on initial ideas/approaches as the only way forward

Ability to anticipate and quickly assess continually changing client needs and adapt resources and strategies accordingly

Excellent written and verbal communication, presentation, organizational, interpersonal, and analytical skills - Ability to translate numbers into viable business solutions to enhance strategies and meet deliverables

Excellent leadership proficiency

$150,000-$250,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.