SVP, Head of Operations

OMDUS OMD USA LLC; United States; On-site; USD 150,000 - 250,000; Full time

Job summary

Omnicom Group seeks a Head of Operations to serve as the central operating backbone, translating strategic priorities into scalable execution. The role blends operational leadership, commercial rigor, and executive enablement to unlock revenue growth and efficiency across the organization.

Responsibilities span workforce planning, AI-enabled tooling, and centralized coordination with Finance, HR, and Talent Acquisition to strengthen accountability and drive sustainable performance.

Qualifications

• 12+ years global and US integrated media experience.
• Strong leadership, diplomacy, and communication skills.
• Ability to translate numbers into viable business solutions to enhance strategies.

Responsibilities

• Provide organizational operations leadership across teams and offices.
• Develop AI-enabled platforms to optimize resource allocation.
• Coordinate with Finance, HR, and Talent Acquisition to align staffing and budgets.
• Oversee scope development, pricing frameworks, and SOW management.
• Drive growth enablement and client onboarding readiness across priorities.

Skills

Global media experience

Omnichannel strategy

Executive leadership

Cross-functional alignment

Strategic planning

Tools

AI platforms

Job description

Role Summary

The Head of Operations will serve as the central operating backbone of Optimum Sports, responsible for translating strategic priorities into scalable execution across the organization. Blending operational leadership, commercial rigor, and executive enablement, this role ensures OS continues to operate as a unified, efficient, and growth-oriented business. This role’s mandate is to unlock incremental revenue, strengthen commercial response efficiency, and enable scalable growth across the organization and its talent base

Core Responsibilities

Organizational Operations & Workforce Planning

• Build and maintain a holistic FTE and staffing chart across all teams and offices (Sports Marketing, Investment, PMG, Experiential, Research)
• Develop AI-integrated operations platforms to optimize resource allocation and utilization
• Identify capacity gaps and growth opportunities with a constant ear to the ground on new business, organic growth opportunities, scope shifts, etc.
• Serve as the central point of coordination across OS leadership, Finance, HR, and Talent Acquisition
• Maintain visibility into open roles, hiring progress, and organizational needs, ensuring accountability across stakeholders
• Aggregate and structure staffing, promotion, and compensation recommendations
• Support career progression, raise eligibility and internal mobility across OS

Commercial Operations

• Oversee scope development, staffing models, and pricing frameworks working with leadership and biz dev for pitches, projects and new scopes
• Standardize templates, deliverables, and fee structures across disciplines
• Maintain a centralized SOW database and AI-enabled scope library
• Create AI agents/tools that optimize and improve process for new SOW creation
• Ensure all scopes are accurate, efficient, and commercially sound
• Partner with Finance to track and optimize revenue, margin, and cost efficiency across scopes and accounts

Growth Enablement

• Align staffing and capabilities to new business and organic growth pipeline
• Enable cross-functional scoping across capabilities
• Ensure operational readiness for priority pitches and growth/upsell opportunities based on business impact, resource availability and strategic value
• Develop and execute business transition framework for new client onboarding
• Partner with business development on key marketing, PR and events initiatives

Executive Enablement

• Support leadership with planning, reporting, and prioritization
• Drive cross-functional alignment and accountability
• Track execution across key initiatives and strategic priorities
• Maintain office seating charts, in-office attendance assignments, etc.

Qualifications

The ideal candidate should have 12+ years of global and US integrated media experience in role(s) that involved delivering an omnichannel perspective and results. This person is curious, collaborative, poised, flexible, organized, a natural at diplomacy, and can adopt different communication styles in different situations across levels, functions, and borders. Previous experience managing a broad portfolio of brands, both large and small is helpful. Strong experience managing workflow and product across a large global network Cross functional perspective - knows how to "connect the dots" across workstreams and motivate team to deliver promised results Strong knowledge of omnichannel strategy, negotiations, and operations Extensive knowledge of the media and marketing landscape, demonstrating a depth in both brand and performance-based marketing across all channels Adaptability to adjust approach to incorporate new and evolving information as it becomes available - not fixated on initial ideas/approaches as the only way forward Ability to anticipate and quickly assess continually changing client needs and adapt resources and strategies accordingly Excellent written and verbal communication, presentation, organizational, interpersonal, and analytical skills - Ability to translate numbers into viable business solutions to enhance strategies and meet deliverables Excellent leadership proficiency $150,000-$250,000 Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We've purposefully crafted a transformative talent experience built with accountability in action - focused on community, impact, and opportunity.