SVP Crisis Management Execution Lead – Americas

Citi; New York (NY); Hybrid; USD 135,000 - 202,000; Full time

Job summary

Citi is seeking a seasoned Crisis Management Execution Lead based in Charlotte, NC, reporting to the Global Crisis Management Execution Head. This senior role drives end-to-end crisis management execution across the Americas within a high-visibility program.

The incumbent will lead day-to-day crisis response, strengthen planning, and guide regional leaders during events, while maintaining governance and driving continuous improvement in crisis methodology.

Qualifications

• 10+ years of crisis management experience in a large, regulated global organization, preferably financial services.
• Deep understanding of crisis management principles, incident response, and security practices.
• Proven track record briefing senior leadership under pressure.

Responsibilities

• Maintain country-level Crisis Management Plans and components across geography.
• Develop and execute training exercises and plan updates.
• Build relationships with CSIS Intelligence, Enterprise Resiliency, Cybersecurity, and Technology.

Skills

Crisis management

Leadership

Project management

Communication

Brief senior leadership

Spanish (desirable)

Threat intelligence

Crisis response

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Crisis management tools

Job description

Citi is seeking a seasoned Crisis Management Execution Lead based in Charlotte, NC, reporting to the Global Crisis Management Execution Head. This senior role drives end-to-end crisis management execution across the Americas within a high-visibility program.

The incumbent will lead day-to-day crisis response, strengthen planning, and guide regional leaders during events, while maintaining governance and driving continuous improvement in crisis methodology.