SVP, Client Success

Cadent; New York (NY); Hybrid; USD 275,000 - 385,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Flexible Time Off policy

401(k) participation with employer match

Job summary

Cadent is seeking a Senior Vice President of Client Success to lead our client-facing organization encompassing both managed and self-serve models. This role will drive exceptional client value across the entire client journey, focusing on retention, renewal, and satisfaction.

As a strategic partner, you will collaborate with various stakeholders and oversee a talented team, ensuring a high-quality client experience and fostering a culture of excellence. Ideal candidates will have extensive leadership experience in the Ad Tech industry.

Qualifications

• Experience managing large teams in a dynamic environment.
• Strong background in programmatic advertising and data-driven marketing.
• Ability to lead and transform client journeys to drive value.

Responsibilities

• Build and mentor a high-performing team focused on client success.
• Drive strategic rethinking of the client experience and internal culture.
• Partner with Sales for revenue growth and client retention.

Skills

Leadership in Sales

Expertise in Ad Tech

Analytical Skills

Interpersonal Skills

Business Transformation

Education

15-20+ years of experience in relevant fields

Job description

Overview

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com.

As we scale in an increasingly competitive, AI-driven market, the client experience becomes a critical differentiator. To win, we must evolve into a unified, end-to-end client experience that drives measurable business outcomes. Leveraging trust, Cadent can strengthen the entire client servicing journey, by integrating our pre- and post-sales processes, elevating service models, and creating more cohesive client excellence from pitch to post.

Cadent is seeking a visionary Senior Vice President of Client Success to lead our linear and digital client-facing organization across managed‑and self‑serve, unify our service models, and drive unparalleled client value. From Media Planning to Account Management to Creative Services, the Senior Vice President of Client Success will own the entire client journey pre‑and post‑sale, responsible for retention, renewal, expansion, and satisfaction. As a member of the senior leadership team and reporting into the Chief Operating Officer, this role will build a cohesive strategy that bridges platform adoption with managed services performance, acting as a strategic partner to our clients. This role demands a blend of analytical rigor, Ad Tech expertise, and top‑tier leadership skills.

This role will also work in close partnership with Sales and Sales Strategy & Solutions but is distinctly accountable for pre‑ and post‑sale client value - including retention, expansion, and long‑term client health. It also plays a critical role in aligning Product, Engineering, and Go‑to‑Market (GTM) teams around a shared understanding of client needs and outcomes.

This leader will guide a large team of talented associates to ensure clients get the simplest, smartest, and most outcome‑driven experience, whether they rely on Cadent to run full‑funnel media or operate in self‑serve through our platform. The Senior Vice President of Client Success will unify these models under a single client value narrative, elevate a high‑performing team, and serve as a strategic executive partner to our clients. This role is for someone who can transform a team into business growth, enhance our clients’ results, reinforce Cadent’s story, and scale a Client Success organization that reflects Cadent’s mission to be the leader in predictive advertising.

Ultimately, Cadent is looking for someone who is excited by the role and has a vision for where and how Client Success should evolve and modernize into Cadent’s future.

Responsibilities

• Team Leadership: Build, mentor, and scale a high‑performing organization of Media Planners (digital and linear), Account Managers, and Creative Designers. Strengthen teams under a single client excellence vision and operating model. Set clear goals, provide regular coaching, and manage the performance of team leaders.
• Talent Development: Develop talent, build talent pipelines, and foster an environment which allows everyone to bring their best selves to work. Establish career paths and empower associates and partners to act in the best interest of the client and company and regularly recognize contributions and accomplishments.
• Business Transformation: Drive the strategic, holistic rethinking and restructuring of the client journey, internal operations, technology stack, and organizational culture to move from a reactive, support‑oriented model to a proactive, value‑driven organization that accelerates long‑term client value, in partnership with Sales, Product, and Engineering.
• Client Growth and Expansion: Develop and scale a unified Client Success strategy that aligns managed services and platform services and motions around retention, expansion, usage, and client health. Create the framework for team to identify expansion opportunities based on daily agency interactions and performance.
• Revenue Accountability: Partner with Sales to identify and execute resell and upsell opportunities with eventual accountability for a revenue target. Own and report on key client metrics to the executive team, with direct accountability for reducing churn and driving retention rates.
• Strategic Client Success: Lead account‑specific QBRs (Quarterly Business Reviews), present performance data, value realization, opportunities for growth, and recommendations to expand partnership.
• Cross‑Functional Leadership: Partner closely with Sales, Product, and Marketing to establish and share voice of client (e.g., feature requests, usability issues, performance gaps). Ensure feedback informs the product roadmap and that "selling with a retention focus" is instilled throughout the organization.
• Operational Excellence: Define and optimize the end‑to‑end client lifecycle, including onboarding, delivery, reporting, renewal, and develop execution‑based playbooks utilizing a combination of technology, automation, and process improvements.
• Ad Tech Expertise: Drive the strategic narrative that connects our identity graph, audience data (1P/2P/3P), and measurement to real revenue outcomes for clients.
• Culture Driver: Cultivate a supportive and high‑performance culture by modeling organizational values, providing regular constructive feedback, and implementing recognition programs that celebrate both behaviors and results.

Qualifications

• 15-20+ years of leadership experience in Sales, Client Success, Client Services, or Account Management within the Ad Tech industry. Experience leading large teams through periods of rapid growth and ambiguity.
• Proven expertise in managing both high‑touch media performance / managed services teams and self‑serve platform consultation.
• Strong background in programmatic advertising, data‑driven marketing, and performance storytelling.
• Extensive history of collaborating with Product and Engineering teams to translate business requirements into scalable platform features.
• Ability to transform and manage change in a dynamic and fast‑paced environment; support complex business dynamics and drive efficiencies through process improvements and automation.
• Builder and continuous improvement mindset who can create or optimize systems, playbooks, onboarding, and scalable frameworks.
• Executive presence capable of driving strategic partnerships with key client leadership.
• Expert at communicating the big picture up and down the organization and is comfortable working in a constantly changing environment with a problem‑solving leadership style.
• Exceptional interpersonal skills and the ability to build strong relationships with partners in the organization.
• Bring a sense of “fun” that inspires others and creates a healthy team environment.

What Success Looks Like:

• Both business models (managed services and self‑serve) run with clarity, predictability, and measurable client value.
• Retention improves, expansion accelerates, and client health becomes more proactive and data‑driven.
• Clients become true experts in audience strategy, attribution, and platform operations through your team’s enablement.
• Clients see Cadent as a mission‑critical partner and the simplest path to driving performance.
• The organization scales efficiently without adding proportional cost or complexity.
• A high‑accountability, high‑impact organization where teams consistently deliver measurable client outcomes, operate with clarity and ownership, and are recognized as trusted partners by clients and internal stakeholders.
• A culture of excellence, continuous development, and collaboration.

Eligibility:

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

So, if the leading edge of media technology is the place you want to be, please contact us today and let’s start the conversation!

Health & Wellbeing

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Enhanced support for reproductive health, family planning, and new parents
• Employer contribution to HSA
• Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
• Generous and inclusive paid parental leave
• Mental health support and Employee Assistance Program (EAP)
• Free access to the Calm App
• Monthly Wellness reimbursement
• Special discounts through LifeMart and Plum Benefits
• Flexible Time Off (FTO) policy and company breaks
• 11 observed Federal holidays
• Summer Fridays between Memorial Day and Labor Day

Inclusion & Belonging

• Employee Resource Groups that foster connection and community
• DEI programming and initiatives
• Company‑sponsored events to bring employees together
• Offices across the U.S., including Manhattan, Philadelphia, and San Jose

Financial & Security

• 401(k) participation with discretionary employer match
• Life, Short‑term, and Long‑term Disability coverage
• Cell phone and WiFi stipend
• Pre‑tax commuter benefits
• Access to certified financial coaches and planning tools

Values

• Passionate. We are inspired partners.
• Purposeful. We create with intention.
• Curious. We discover what’s possible.

Pay Range

USD $275,000.00 - USD $385,000.00 /Yr.

Cadent is an Equal Opportunity Employer and is committed to supporting all it’s employees when it comes to Inclusion & Diversity. Cadent’s policy is to provide equal opportunity for applicants & employees without regard to race, color, religion, creed, gender, gender identity or expression, sexual identity or orientation, age, national origin or ancestry, citizenship, disability or medical condition (including pregnancy, childbirth, or related medical condition), sexual and reproductive health decisions, genetic information, marital status (including domestic partnerships and civil unions), pregnancy, culture ancestry, familial or caregiver status, military status, veteran status, socioeconomic status, unemployment status, status as a victim of domestic violence or any other basis prohibited by law. and will not discriminate against the basis of disability. This commitment is honored when it comes to decisions on hiring, recruiting, training, promotions, compensations, benefits, transfers and terminations.

Cadent is seeking to actively engage with our employees from a wide variety of cultures and to connect with our clients differently. Our workforce has generational diversity that supports greater innovation when we maximize representation of all diversity. Our active employee resource groups promote engagement across all groups of individuals that are represented within the company and externally.