Account Manager

Cadent; City of Rochester (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA contribution

Paid parental leave

Mental health support

EAP

Job summary

Cadent is seeking an Account Manager on the East Coast to own the post-sale lifecycle and serve as the primary contact for clients. You’ll drive retention and incremental growth through campaign management and strong relationship building.

You will collaborate with Cadent’s Yield and Ad Ops teams, oversee campaigns, and partner with the East Coast Sales team to deliver value and insights. A background in ad tech and client services is ideal.

Qualifications

• 1–2 years in digital media, technology, or client services
• Entry level account management experience at an ad tech company
• Knowledge of Salesforce and JIRA ( Atlassian not required but preferred)

Responsibilities

• Manage cross-channel programmatic campaigns (display, video, rich media, CTV) with clients and internal teams
• Serve as the dedicated point of contact for Cadent’s sales team and manage 2–3 sales members
• Synchronize with internal teams and Sales Managers to ensure deliverables are met
• Prepare and present reporting decks translating data into actionable insights
• Ensure excellent customer satisfaction with every engagement
• Identify opportunities to expand partnerships by aligning new products with performance data
• Maintain understanding of the digital media landscape to keep Cadent at the forefront

Skills

Account management

Client services

Relationship building

Campaign management

Excellent communicator

Education

College diploma in marketing/communications

Tools

Salesforce

JIRA

Job description

Overview

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com.

As an Account Manager at Cadent, you own the post-sale lifecycle, serving as the primary contact and partner for our clients. Your goal will be to drive excellent results through expert campaign management, relationship building, and a focus on both retention and incremental growth. Beyond client relations, you act as a cross-functional bridge within Cadent’s internal teams and partner ecosystem, parterning with our Yield and Ad Ops teams. In this Account Manager role, you will oversee campaigns and navigate client relationships with our East Coast Sales team.

Responsibilities

• Manage and maintain cross-channel, programmatic advertising campaigns (i.e. display, video, rich media, CTV) in partnership with clients and internal teams to help clients connect with their customers/users
• Serve as the dedicated point of contact for Cadent’s sales team, as you will manage 2-3 sales members
• Synchronize with internal teams and your Sales Managers to ensure all deliverables are met with precision and punctuality.
• Prepare and present reporting decks that translate complex data into actionable insights for clients
• Ensure excellent customer satisfaction levels with every customer engagement
• Proactively identify opportunities to expand client partnerships by aligning new product offerings with their evolving performance data.
• Maintain an understanding of the digital media landscape and emerging industry technologies to keep Cadent at the forefront of the market.

Qualifications

• College diploma, with relevant degrees in marketing or communications a plus
• 1-2 years in digital media, technology, or client services
• Results and goal oriented
• Independent, confident, and enthusiastic
• Possess great initiative and proactively identifies new opportunities
• Customer service oriented
• Entry level account management experience at an ad tech company
• Knowledge of Salesforce and JIRA – Atlassian are not required but preferred

Eligibility

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Health & Wellbeing

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Enhanced support for reproductive health, family planning, and new parents
• Employer contribution to HSA
• Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
• Generous and inclusive paid parental leave
• Mental health support and Employee Assistance Program (EAP)
• Free access to the Calm App
• Monthly Wellness reimbursement
• Special discounts through LifeMart and Plum Benefits
• Flexible Time Off (FTO) policy and company breaks
• 11 observed Federal holidays
• Summer Fridays between Memorial Day and Labor Day

Inclusion & Belonging

• Employee Resource Groups that foster connection and community
• DEI programming and initiatives
• Company-sponsored events to bring employees together
• Offices across the U.S., including Manhattan, Philadelphia, and San Jose

Financial & Security

• 401(k) participation with discretionary employer match
• Life, Short-term, and Long-term Disability coverage
• Cell phone and WiFi stipend
• Pre-tax commuter benefits
• Access to certified financial coaches and planning tools

Values

• Passionate. We are inspired partners.
• Purposeful. We create with intention.
• Curious. We discover what’s possible.

The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs.

Cadent is an Equal Opportunity Employer and is committed to supporting all it’s employees when it comes to Inclusion & Diversity. Cadent’s policy is to provide equal opportunity for applicants & employees without regard to race, color, religion, creed, gender, gender identity or expression, sexual identity or orientation, age, national origin or ancestry, citizenship, disability or medical condition (including pregnancy, childbirth, or related medical condition), sexual and reproductive health decisions, genetic information, marital status (including domestic partnerships and civil unions), pregnancy, culture ancestry, familial or caregiver status, military status, veteran status, socioeconomic status, unemployment status, status as a victim of domestic violence or any other basis prohibited by law. and will not discriminate against the basis of disability. This commitment is honored when it comes to decisions on hiring, recruiting, training, promotions, compensations, benefits, transfers and terminations.

Cadent is seeking to actively engage with our employees from a wide variety of cultures and to connect with our clients differently. Our workforce has generational diversity that supports greater innovation when we maximize representation of all diversity. Our active employee resource groups promote engagement across all groups of individuals that are represented within the company and externally.

Pay Range

USD $75,000.00 - USD $85,000.00 /Yr.