SVP - Banking Services Department Manager - Commercial Lending Operations (Hybrid)

M&T Bank; Buffalo (NY); On-site; USD 118,000 - 199,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage multiple departments within Commercial Lending Operations. This role involves overseeing daily activities, ensuring quality standards, and driving strategic planning while maintaining compliance with regulations. The ideal candidate will have extensive managerial experience and a strong background in customer service, data analysis, and team motivation. Join a forward-thinking organization that values operational efficiency and risk management, and make a significant impact on the success of the business. If you are ready to take on a challenging and rewarding position, this opportunity is for you.

Qualifications

• Minimum of 13 years’ experience in relevant fields including managerial roles.
• Strong customer service skills and ability to motivate teams.

Responsibilities

• Oversee daily activities and strategic planning of Commercial Lending Operations.
• Provide leadership and training to staff while ensuring compliance.

Skills

Customer Service Skills

Tact and Diplomacy

Data Analysis

Leadership

Education

13 years of higher education and/or relevant work experience

3 years of managerial experience

Tools

Spreadsheet Software

Word Processing Software

Presentation Software

Job description

Overview:

Manages activities within more than one major department within Commercial Lending Operations. Manages 50+ FTEs and two or more manager-level direct reports. Drives strategy of the assigned department and contributes to strategy of the assigned area.

Primary Responsibilities:

• Oversee daily activities and ongoing strategic planning of a department within Commercial Lending Operations, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the department are completed in compliance with defined processes and regulations.
• Work with senior management within Banking Services and has input to the overall strategic planning of the Division.
• Provide leadership, guidance, feedback and training to staff.
• Oversee compilation of month-end data for department activities managed for distribution to and decision-making by senior management. Understand drivers of the assigned business and address issues with assigned staff and/or management promptly.
• Interact routinely with senior management of Banking Services to discuss and set business objectives for assigned department.
• Evaluate department processes, procedures and policies routinely and approve changes to increase operational efficiency of departments managed to maximize resources and minimize expenditures.
• Analyze data in assessing department performance and opportunities for improvement. Escalate potential risks to senior management.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position manages multiple units within a Department of Banking Services with a significant amount of complexity and risk exposure and acts independently in managing this.

Education and Experience Required:

• A combined minimum of 13 years’ higher education and/or relevant work experience, inclusive of a minimum of 3 years' managerial experience
• Excellent customer service skills
• Prior experience using tact and diplomacy
• Strong knowledge of pertinent spreadsheet, word processing and presentation software as required within unit managed

Education and Experience Preferred:

• Experience leading large commercial loan system projects (AFSVision or AFS Level III expertise preferred)
• Excellent verbal and written communication skills
• Strong knowledge of departmental systems, documents and procedures
• Proven experience to motivate a team and handle conflict without alienating others

Compensation: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,945.80 - $198,243.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Buffalo, New York, United States of America