Manager - Consumer Servicing for Digital Banking

M&T Bank; Buffalo (NY); Hybrid; USD 161,000 - 270,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Consumer Servicing in Digital Banking. This hybrid role involves strategic oversight of digital services, ensuring they align with business goals while enhancing customer experience. The ideal candidate will lead complex projects, collaborate with various stakeholders, and drive innovative solutions within the financial sector. If you have a passion for digital transformation and a proven track record in product management, this is your opportunity to make a significant impact in a forward-thinking organization.

Benefits

Medical Benefits

Retirement Plans

Paid Volunteer Time

Competitive Salary

Qualifications

• Bachelor's degree with 11 years of experience in marketing, product management, or project management.
• Strong analytical and financial analysis skills required.

Responsibilities

• Manage and develop digital channel services to align with the Bank's objectives.
• Oversee complex projects to enhance revenue and customer engagement.

Skills

Digital Experience

Marketing Management

Product Management

Project Management

Financial Analysis

Analytical Skills

Education

Bachelor's Degree

11+ Years Experience in Relevant Fields

Job description

Manager - Consumer Servicing for Digital Banking page is loaded

Manager - Consumer Servicing for Digital Banking

Apply remote type Hybrid Position locations Buffalo, NY time type Full time posted on Posted 3 Days Ago job requisition id R75106 This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)

*Will consider remote option outside of footprint*

Overview:

Serves as the product manager for digital channel services. Sets strategic direction for assigned products and services. Works with stakeholders to define features and enhancements. Designs, develops and promotes those features for end user utilization. Employs robust business process design with a focus on simplicity and straight-through processing. Communicates plans to senior management and leads employees. Uses data to inform how services are defined and managed. Products include, but are not limited to, Mobile, Online Banking, and Account Opening.

Primary Responsibilities:

• Serve as a channel service provider for our internal customers by managing and developing capabilities that align to/reinforce the Bank’s product and brand objectives.
• Remain current and provide insight to industry, peer bank and technical trends that impact the Bank’s business objectives.
• Oversee complex projects that cross technical, business and operational areas with the goal to deliver solutions and services that drive revenue, improve the staff/customer experience, reduce expenses and boost customer engagement.
• Work closely with Direct Channel colleagues to align activities. Coordinate efforts with branch, ATM, Operations, Compliance and other stakeholders.
• Work closely with Marketing to provide outlets for Marketing’s messages, as well as ensure Marketing promotes Digital services within their communications.
• Partner with other business lines to provide alignment across Mobile and Digital Banking.
• Ensure application of Bank leadership, values and commitment through direct and indirect managers.
• Maintain responsibility for profitability the products and services managed.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position’s results and/or actions impact the Bank’s long-term operations, revenues or profitability. The position champion’s strategies and development of new and improved processes that support business growth, organizational efficiencies and customer service objectives. The position oversees and evaluates high-level key performance indicators and develop reporting to manage business processes effectively. No. of Staff – 10-12 FTEs

Education and Experience Required:

Bachelor’s degree and a minimum of 11 years’ proven marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 15 years’ higher education and/or work experience, including a minimum of 11 years’ proven marketing, product management, financial, operations and/or project management experience

8 years of digital experience

Experience driving large digital initiatives

Previous experience in financial services

Experience conveying complex business or technical concepts to key stakeholders

Strong analytical skills

Strong financial analysis skills

Education and Experience Preferred:

Minimum of 10 years’ experience managing digital solutions design, development, delivery and management

Minimum of 10 years’ experience managing business process (re)design

Previous development and management experience of digital transactional services for the financial services industry

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $161,714.79 - $269,524.66 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

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Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.

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M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.