Customer Service Representative / Office staff

Royal Auto Group Of San Francisco; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Compensation

401K

Paid Time Off

Paid Training

Vision / Dental / Health Insurance

Bonus Incentives

Great Culture

Continuous Training & Development

Promote From Within

Job summary

A family-owned automotive group in San Francisco is seeking a Receptionist for the Cashier/Call Center position. You will greet clients, manage a multi-line phone system, and assist with scheduling service appointments. Ideal candidates will have strong communication skills, at least one year of relevant experience, and proficiency in Microsoft Office. This role offers competitive compensation along with benefits such as 401K and paid time off.

Qualifications

• At least one year of experience in a call center or as a receptionist in a professional business environment.
• Intermediate computer skills required.
• Ability to pass pre-employment testing including background checks and drug tests.
• Punctual, solid time management, and ability to multi-task are required.
• Able to pass pre-employment testing including background checks and drug test.

Responsibilities

• Answer a large volume of calls and determine caller’s needs.
• Assist clients in scheduling service appointments using the CRM system.
• Make outbound calls to recent service department customers.
• Respond to email inquiries in a professional manner.
• Provide top tier customer service during phone interactions.
• Direct customers to product information resources.
• Direct customers to product information and provide pricing for service and parts.
• Check email frequently and respond to inquiries promptly.

Skills

Excellent interpersonal communication skills

Verbal communication skills

Written communication skills

Time management skills

Multitasking ability

Time management

Multi-tasking

Tools

CRM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Job Location: San Francisco, CA 94103

Family owned since 1947, Audi San Francisco is driven by a passion for people - most importantly, our employees. Audi San Francisco is a proud member of the Royal Automotive Group family of dealerships!

With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand. Our new, updated facilities and showrooms located in beautiful downtown San Francisco are home to an award winning team and thousands of repeat customers.

The Cashier / Call Center Position:

The Receptionist is the first contact to greet visitors by phone. The Receptionist will primarily answer a multi-line telephone system and greet clients in a timely, pleasant, professional manner, schedule service appointments, and provide information, and assistance to our clients.

What We Offer:

• Stability - Family Owned Since 1947
• Competitive Compensation
• 401K
• Paid Time Off
• Paid Training
• Vision / Dental / Health Insurance
• Bonus Incentives
• Great Culture
• Continuous Training & Development
• Promote From Within - Advancement into Management opportunities!

Responsibilities:

• Answer large volume of calls, and determine caller’s need and provide assistance
• Assist clients in scheduling service appointments using our CRM system
• Responsible for making outbound calls to recent service department customers
• Educate self on latest service & product offerings, including pricing
• Be available to respond to email inquiries in a professional manner
• Prepared to interact with customers via phone calls every day and provide top tier customer service
• Direct customers to product information resources and provide customer pricing for service and parts
• Check email frequently and respond to inquiries immediately

Qualifications:

• Excellent interpersonal, verbal, and written communication skills
• Will have at least one year of experience in a call center or as a receptionist in a professional business environment
• Must have intermediate computer skills with Microsoft Word, Excel, and Outlook, and previous experience utilize CRM is a plus
• Must be punctual, solid time management skills, and the ability to multi-task are required
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks and drug test.