Sustainment Lead & O&S Manager — Secret Clearance, Remote-Eligible

Koniag Government Services; Washington (District of Columbia); A distancia; USD 140.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Descripción de la vacante

Tuknik Government Services, LLC, a Koniag Government Services company, seeks a Sustainment Lead / O&S Manager with a Secret clearance to support a U.S. Army/DoD modernization program in the DC metro area.

You will own day-to-day operational health, Tier 3 execution, and coordinated releases and sustainment improvements. Responsibilities include incident management, service metrics, dashboards, and coordination with government stakeholders to ensure secure, reliable operations across

Formación

• Bachelor's degree or equivalent in IT/CS/management or related field.
• 8+ years supporting enterprise application operations with 3+ years leading sustainment teams.
• Experience managing major incidents, releases, metrics, and dependencies in a Federal environment.
• US citizenship and active security clearance or eligibility at start of performance.

Responsabilidades

• Lead operations, sustainment, production support, and readiness activities.
• Set initial service baselines for availability, performance, and tickets.
• Manage Tier 3 intake, restoration, root-cause analysis, and closure.
• Coordinate incidents, maintenance, releases, and hosting dependencies with stakeholders.
• Maintain service dashboards, escalation paths, runbooks, and monthly reviews.
• Prioritize patches, vulnerabilities, and sustainment backlog per mission and risk.

Conocimientos

Service ownership

Major incidents

Tier 3 coordination

Release management

Operational readiness

Educación

Bachelor's degree in IT/CS/Mgmt

8+ years enterprise ops

US Citizenship & security clearance

Herramientas

Appian operations

Databases

Cybersecurity controls

Agile backlog management

Descripción del empleo

Tuknik Government Services, LLC, a Koniag Government Services company, seeks a Sustainment Lead / O&S Manager with a Secret clearance to support a U.S. Army/DoD modernization program in the DC metro area.

You will own day-to-day operational health, Tier 3 execution, and coordinated releases and sustainment improvements. Responsibilities include incident management, service metrics, dashboards, and coordination with government stakeholders to ensure secure, reliable operations across